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Bug #5742

images in slideshow not working

Added by Matt Gold over 5 years ago. Updated over 5 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Start date:
2016-06-27
Due date:
% Done:

0%

Estimated time:

Description

Hi Ray,

When I visit nycdh.org, the slideshow images don't show up. Are they working for you? Screenshot of what I'm seeing attached.

best,

Matt

History

#1 Updated by Raymond Hoh over 5 years ago

It appears to be a sproadic, server error.

If I hard refresh the URL to the slider image (or any direct image URL from the Media Library) several times:
http://nycdh.org/wp-content/uploads/cache/2013/04/welcome/3604608633.jpg
http://nycdh.org/wp-content/uploads/2016/04/Solidarity-The-City.jpg

Sometimes it loads, sometimes it doesn't.

We might want to involve IT in on this. It might be a server configuration problem.

#2 Updated by Matt Gold over 5 years ago

Thanks so much, Ray. Would you mind writing to Lihua and cc'ing me and ? Thank you

#3 Updated by Raymond Hoh over 5 years ago

Before I email IT, can you tell me if anything changed on the server recently? Like new plugin updates or anything like that?

I can't seem to duplicate the problem on the development server.

#4 Updated by Matt Gold over 5 years ago

No new plugins, though I received a notice of an automatic update of WP earlier today:

Howdy! Your site at http://nycdh.org has been updated automatically to WordPress 4.5.3.

No further action is needed on your part. For more on version 4.5.3, see the About WordPress screen:
http://nycdh.org/wp-admin/about.php

If you experience any issues or need support, the volunteers in the WordPress.org support forums may be able to help.
https://wordpress.org/support/

You also have some plugins or themes with updates available. Update them now:
http://nycdh.org/wp-admin/network/

The WordPress Team

#5 Updated by Raymond Hoh over 5 years ago

Just sent an email to IT.

#6 Updated by Matt Gold over 5 years ago

Thank you! Please feel free to point Lihua to this ticket/my screenshot if he has questions

#7 Updated by Raymond Hoh over 5 years ago

  • Status changed from Assigned to Resolved

Forgot to mark this as resolved.

#8 Updated by Matt Gold over 5 years ago

thank you!

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