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Bug #5875

Events Calendar garbled in IE

Added by Marilyn Weber over 2 years ago. Updated over 1 year ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Category name:
WordPress Plugins
Target version:
Start date:
2016-08-08
Due date:
% Done:

0%

Estimated time:

Description

Gerry Martini (a GC Admissions coordinator) is having difficulties with Events Calendar using IE. He's forwarded some screen shots: Images #3,4,5 are IE—the calendar and the color-key to the events are stretched and difficult to read. Images #6&7 are in Chrome - the calendar functions normally.

Any advice?

image004.jpg (40.9 KB) image004.jpg Marilyn Weber, 2016-08-08 12:03 PM
image003.jpg (37.7 KB) image003.jpg Marilyn Weber, 2016-08-08 12:03 PM
image005.jpg (33.9 KB) image005.jpg Marilyn Weber, 2016-08-08 12:03 PM
image006.jpg (42.4 KB) image006.jpg Marilyn Weber, 2016-08-08 12:03 PM
image007.jpg (41.1 KB) image007.jpg Marilyn Weber, 2016-08-08 12:03 PM

History

#1 Updated by Boone Gorges over 2 years ago

  • Assignee set to Raymond Hoh

Ray, could you have a look, and see if this is something that can be easily patched?

#2 Updated by Raymond Hoh over 2 years ago

  • Status changed from New to Reporter Feedback
  • Assignee changed from Raymond Hoh to Marilyn Weber

What version of IE is Gerry using, Marilyn?

Looks fine on IE11 and emulated versions of IE10, IE9 and IE8.

It fails on emulated IE7 though, which suggests that Gerry is viewing the Admissions site in IE Compatibility Mode.

Tell Gerry to turn off IE Compatibility View as suggested here:
http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

#3 Updated by Marilyn Weber over 2 years ago

He reports that he's using 11. I'll see if I can meet with him at his desk tomorrow.

#4 Updated by Marilyn Weber over 2 years ago

He is using 11. It's the same at my GC desk as well. I'm going to recommend he opens a ticket with IT. Will let you know what they say.

#5 Updated by Marilyn Weber over 2 years ago

A new wrinkle! Just tried it on another computer which has a much larger screen than mine. As you can see in the attachment, it works fine. So the problem is how IE 11 displays on our screens. Unfortunately, Is there anything we can do to fix that? I'm assuming no.

#6 Updated by Raymond Hoh over 2 years ago

Hi Marilyn,

It's a browser configuration problem.

Did you try disabling IE Compatibility View?
https://support.software.dell.com/sonicwall-gms/kb/sw14003

Update - The following link might be clearer to understand:
http://kb.mit.edu/confluence/display/istcontrib/How+to+change+your+setting+for+Compatibility+mode+for+Internet+Explorer

#7 Updated by Marilyn Weber over 2 years ago

Gerry reports:

"Hmm, just tried that and it doesn’t seem to have fixed it.

I had IT up here today, and I really think it has something to do with the GC servers—when Brian looked at the site in IE using the GC server it was messed up, but when he looked at it from the same computer but through a Google server the page opened like normal."

#8 Updated by Raymond Hoh over 2 years ago

It could be that the GC has set up IE in Enterprise Mode, which overrides any settings that we make.

Tell IT to read this:
http://stackoverflow.com/a/32393030

#9 Updated by Boone Gorges over 2 years ago

  • Target version set to Not tracked

#10 Updated by Boone Gorges over 1 year ago

  • Status changed from Reporter Feedback to Resolved

Closing this due to inactivity. If we get more reports, we should look into steps we can take to mitigate the issue from our end.

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