Feature #5992

Changing the From line of autogenerated blog emails

Added by Marilyn Weber about 1 year ago. Updated 19 days ago.

Priority name:
Category name:
Email Notifications
Target version:
Start date:
Due date:
% Done:



When I receive emails from my own site and many other sites, this appears:

From: PhD Program in History Commons Site <>

Can that be changed? In the dashboard, under General Settings I had set the email address to . I'd prefer that to be the return address. Thanks!


#1 Updated by Boone Gorges about 1 year ago

Hi Marilyn,

Can I ask why you'd prefer the other email? Is it for visual reasons? Or is it because you want to be able to hit Reply and have the email go to the right place? (I ask because they're different mechanisms.)

Also, can you say more about how the emails are being sent? Are they newsletters? Various parts of WP are independently responsible for sending their own emails, so it's helpful to know exactly where it's coming from.

#2 Updated by Marilyn Weber about 1 year ago

So that the reader can hit Reply and have the email go to the right place.

No , not newsletters, these are just subscriber notifications of when a blog post goes up.

#3 Updated by Boone Gorges about 1 year ago

  • Tracker changed from Support to Feature
  • Category name changed from Support to Email Notifications
  • Assignee set to Daniel Jones
  • Target version set to Future release

Thanks, Marilyn. Dan, can you track down where these emails are coming from and see what we can do to change it?

#4 Updated by Daniel Jones about 1 year ago

Marilyn - do you know which plugin you all are using to send out those emails? It looks like there's quite a few installed on the Commons. Think you could look through your activated plugins list for the likely candidate?

#5 Updated by Marilyn Weber about 1 year ago

Daniel -
Sorry I didn't see this until now. I'm actually not talking about my site here. At this point, I'm the person who checks the . Whenever anyone sets up a blog or group, the automatic "From" is set to . So I see emails like these two:

1) From: QRFellows [mailto:] 
Sent: Thursday, September 29, 2016 5:04 PM
To: Academic Commons, CUNY &lt;&gt;
Subject: Re: QR Contact: Remedial math

Hi, Cecile. Unfortunately, this service is only for students who are enrolled at the School of Professional Studies. Sorry to hear that your son is having difficulties with math. BMCC surely provides their own tutoring and other services for students so we recommend that you contact the tutoring center or advising or other such office at BMCC and they should be able to direct you to the proper channels.
Best of luck to your son and hope you are able to find the support he needs at BMCC.


From: CUNY Academic Commons <>
Sent: Thursday, September 29, 2016 2:10 PM
To: QRFellows
Subject: QR Contact: Remedial math

From: Cecile Gibbons
Subject: Remedial math
Message Body:
My son Andre is a junior @ BMCC and learning disabilities when it comes to learning complex math concepts & needs more one-on-one support . He struggled with the remedial math twice. His GPA dropped. He is on special academic probation this fall & is going to school on a part-time basis & must get a minimum grade of a B to pass all his classes and stay in school. He will take the math before he graduates. I would like to know if you could help tutor him in this course in person. I am reaching out to you because my son is intimidated by math and doesn't really ask for help. Please let me know if you are able to help him or if you know another tutor that would be interested thank you Cecile Gibbons
This e-mail was sent from a contact form on SPS Quantitative Reasoning Resources (

2) From: The Journal of Interactive Technology and Pedagogy [mailto:] 
Sent: Friday, September 30, 2016 12:10 PM
To: Academic Commons, CUNY &lt;&gt;
Subject: Re: submission inquiry

Dear Jen Jarson and Lora Taub-Pervizpour,
Please find below the response from our Issue Editor (who has also edited the Assignments section):

I think these are the main things that differentiates Assignments from regular submissions:
• Length. typically, Assignments submissions are no more than about 1000 words.
• Style. we like when these are narrative pieces, telling the story of the Assignment, implementation, and outcome, with links to pertinent documents like rubrics, instructions, student work, etc. I think the regular submission pieces are more aligned with "journal article", while an Assignment submission does not adhere as tightly to that, and we encourage these to be more reflections on what took place, why the authors did what they did, and how students responded.
Please let me know if you have any additional questions, and thank you for considering JITP as a venue for your work.

Laura Wildemann Kane
Managing Editor, The Journal of Interactive Technology and Pedagogy

On Fri, Sep 23, 2016 at 11:15 AM, The Journal of Interactive Technology and Pedagogy <> wrote:
From: Jennifer Jarson and Lora Taub-Pervizpour <>
Subject: submission inquiry

Message Body:
Dear editors,

We were delighted to see your recent call for submissions. We have a manuscript that we would like to submit. Our manuscript describes our experience developing, implementing, and assessing an assignment to advance students' digital literacy development in the context of a New Information Technologies course. Issues of voice, agency, identity, and process are at the center of our work.

We have looked closely at your guidelines for authors, but still feel uncertain about whether our manuscript is more appropriate for the short-form Assignment category or the longer-form articles in the Issues category. We are open to both forms of peer review. Can you advise us on other considerations that differentiate the two categories and how we might best proceed?

Thanks for your time and thoughts.

Jen Jarson and Lora Taub-Pervizpour

This mail is sent via contact form on The Journal of Interactive Technology and Pedagogy

Daniel, does that help? The person contacting the blog/group has their inquiry go directly to them, but then the response comes to . I am re-directing them, but wonder if there's a way to have the  address be suppressed, so that the responders reply to the inquirers. (I think those who are paying attention do!) I'll send other examples when I can.

#6 Updated by Daniel Jones about 1 year ago

Oh okay I see the issue now, or at least one of them. Thanks for clarifying, Marilyn.

The way that Contact Form 7 works, it doesn't automatically set the "Reply-To" address to the email of the person filling the form. That has to be done under the "Additional Headers" section of the admin screen for the form, using the Reply-To tag.

Boone - one option would be to hook up some javascript to automatically enter a good Reply-To address (which would be the address of the person filling out the form), and hope that site admins won't change or remove it, or will know what they're doing if they do. I bet that'd work in most cases. Another option would be to try and hook into the plugin to add some kind of checkbox that says something like "Replies to emails from this form should go to the person who filled it out," and then use that info to add in the additional Reply-To header on form save.

I don't think this'll fix the original problem described in the ticket though - that's an issue with a different plugin, whichever one(s) people are using to send out email alerts about new posts or other things. I'm not sure the best way to tackle that, though. Let me know what you think, Boone!

#7 Updated by Boone Gorges about 1 year ago

I started digging into CF7's codebase to try to understand why it'd set the network admin email as the from address. Then I remembered that, some time ago, we wrote some filters that force the From email address on all emails going through wp_mail(). See wp-content/mu-plugins/cac-functions.php, cac_mail_from_name().

The backstory is at I've CCed Ray here in case he can cast his mem'ry back this far.

In any case, Dan, this may be a starting point for the CF7 issue.

I don't think this'll fix the original problem described in the ticket though - that's an issue with a different plugin, whichever one(s) people are using to send out email alerts about new posts or other things

Could you say more about this? It looks like the emails quoted by Marilyn are coming from contact forms.

#8 Updated by Marilyn Weber about 1 year ago

I realize now that both of those examples are indeed from contact forms, but here's an example of one that isn't:

From: PhD Program in History Commons Site [mailto:]
Sent: Friday, October 07, 2016 9:39 AM
To: History Program Office <>
Subject: Marilyn Weber wrote a new blog post Brooklyn College conference on debt and slavery 19-20 May 2017 in the group PhD Program in History: [CUNY Academic Commons]


Marilyn Weber wrote a new blog post Brooklyn College conference on debt and slavery 19-20 May 2017 in the group PhD Program in History:
The Cost of Freedom: Debt and Slavery

A conference in the Fredric Ewen Series on Civil Liberties and Academic Freedom, 19-20 May 2017

Brooklyn College, City University of New York

The rhetorics of freedom and liberty permeate contemporary and historical political discourse. This language and its associated symbols is invariably positively connoted from the perspective of the speaker and the presumed audience. However, the associated values and defining principles shift dramatically in each social context. In short we can all agree freedom is good, but we cannot agree what it means to be free. One of the key sites of contention in such discourse is what needs to be sacrificed in order to achieve liberty and what costs are associated with the preservation of freedom. The valuation of liberty is directly linked to whose freedom is prioritized and who is seen as bearing the associated costs. All of this is especially true any discussion of slavery.

The aim of this conference is to bring scholars from numerous disciplines into conversation across the historical timeline. Just as freedom and liberty are slippery concepts, so are ideas of debt, value, and payment. But rather than simply viewing these terms as rhetorical devices that make freedom seem worthwhile, we deploy debt, value,and payment as analytical tools for understanding how freedom works – while also keeping in mind that these are concepts that themselves demand investigation. These ideas unite the discourses of freedom and liberty, from ethical and economic discourses, which describe freedom as either physical labor or a mental activity, as well as the language of religion and science. Often our innumerable ways of assessing value bleed one into another, especially in conversations regarding individual and shared liberties.

By explicitly juxtaposing the different methodologies used in asking “what does freedom cost?” from Greco-Roman antiquity to the present, we hope to explore overlapping areas of research and help expand the existing conversations in each discipline. In addition to providing vocabularies, practices and theories of freedom that we still use today, Ancient Greece and Rome provide many examples of peoples who lacked freedom but strove to obtain it, including slaves, women and conquered peoples. By simultaneously examining the Greco-Roman antiquity and modernity, we bring to light recurrent historical patterns of the costs that people have and continue pay for freedom.

Our ultimate goal is to produce a rigorous edited volume of the most substantial and unified conference contributions for publication by a major university press.

Our confirmed keynote speakers include, Orlando Patterson (John Cowles Professor of Sociology, Harvard University), Saidiya Hartman (Professor, English and Comparative Literature, Columbia University) and Deborah Kamen (Associate Professor, Classics, University of Washington).

Liv Mariah Yarrow
Associate Professor, Classics Department



#9 Updated by Boone Gorges about 1 year ago

Thanks, Marilyn! My guess is that the root cause is similar: we're forcing outgoing emails to have as the From field. We probably need some more fine-grained logic here.

#10 Updated by Marilyn Weber about 1 year ago

Thanks, both. I know there's no quick fix. Today I had another one that looks like it's not a contact form:

From: Robert Cowan [mailto:]
Sent: Thursday, October 13, 2016 4:22 PM
To: Academic Commons, CUNY <>; Robert Cowan <>
Subject: Re: New update in "CUNY Assessment Council" [CUNY Academic Commons]

Hi Robyn,

The only response seems to be yes, but I can’t make it this time, which is why I haven’t RSVPed. Perhaps we want to adjust it so that one can respond yes or no.

Have a lovely weekend,

Robert Cowan, Ph.D.[]
Acting Assistant Dean for Program Development, Assessment, & Review | Hunter College
Professor of English | Kingsborough Community College
The City University of New York
695 Park Avenue, 815 Hunter East
New York, NY 10065
(212) 650-3045 |
Executive Assistant:

From: CUNY Academic Commons <>
Date: Thursday, October 13, 2016 at 12:23 PM
To: Robert Cowan <>
Subject: New update in "CUNY Assessment Council" [CUNY Academic Commons]


New announcement by Robyn Gertner in CUNY Assessment Council

Dear Council Members - a final reminder to RSVP for this week's council meeting:

You received this message because you are a member of the group "CUNY Assessment Council" on the CUNY Academic Commons. Visit the group:

Email sent October 13, 2016 @ 12:23 pm
For any requests, please contact

#11 Updated by Marilyn Weber 9 months ago

  • Assignee deleted (Daniel Jones)

Resurrecting this thread, as it is now bothering Matt as well:

From: Matthew K. Gold [mailto:]

Hi Marilyn,

When you have a chance, can you please create a ticket asking Boone why this message was sent to the Commons address? Thank you



Matthew K. Gold, Ph.D.

---------- Forwarded message ----------
From: CUNY Academic Commons <>
Date: Wed, Feb 1, 2017 at 2:05 PM
Subject: A comment is awaiting your approval on the paper "Nothing to Lose: Medieval Castration, Clerical Celibacy, and a strange story from Peter of Cornwall’s Book of Revelation" [CUNY Academic Commons]

--- Replying to this email will not send a message directly to the recipient or group ---

A new comment on the paper Nothing to Lose: Medieval Castration, Clerical Celibacy, and a strange story from Peter of Cornwall’s Book of Revelation is waiting for your approval.

Author: Karl Steel
Comment: this is a test comment by me

Currently 8 comments are waiting for approval. Please visit the moderation panel:

#12 Updated by Boone Gorges 9 months ago

Marilyn, this last report appears to be a separate issue (to do with message recipients rather than "From" addresses). I've opened #7614 to track it.

#13 Updated by Marilyn Weber 7 months ago

Sorry, reviving again with the same complaint from user Rukshana Jalil:

I am using the Newsletter Plugin to send weekly event updates to my subscribers. However, when I send the emails, the "From" section displays CUNY Academic Commons as the sender (see attached screenshot). Is there a way to change this to reflect my program name (ie. American Studies <> so that recipients have a clear idea who the newsletter is coming from?

#14 Updated by Boone Gorges 7 months ago

  • Assignee set to Boone Gorges
  • Target version changed from Future release to 1.11

Marilyn - I'll try to take a look for this spring's release. It may require requesting some modifications by the authors of plugins like the Newsletter one. Please let the user know that we're aware of the issue, but that the potential fixes are technically complex, and we need to do some further investigation.

#15 Updated by Boone Gorges 6 months ago

  • Target version changed from 1.11 to 1.12

It's going to take a dedicated block of dev time to do the necessary research into the various emails we send, so that we can more selectively override the "from" field. Unfortunately, we don't have the resources to do it for 1.11. Let's try for the fall.

#16 Updated by Boone Gorges 19 days ago

  • Assignee changed from Boone Gorges to Daniel Jones
  • Target version changed from 1.12 to 1.13

I'd still like to address the issue of Newsletters, but it feels low-priority for me given the short timeline between now and 1.12.

Dan, could I ask you to put this on your radar? See especially the last three or four updates to this ticket.

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