Support #6175

Email address (user cannot access old)

Added by Marilyn Weber over 5 years ago. Updated about 5 years ago.

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Account settings
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Chaya Cassano would like to change her email address from (which she can no longer access) to . Thanks!


#1 Updated by Matt Gold over 5 years ago

  • Category name changed from Registration to Account settings
  • Status changed from New to Resolved
  • Assignee set to Matt Gold

Hi Marilyn,

I've updated the email address. If the user experiences any trouble, please report back. Thanks.

#2 Updated by Marilyn Weber about 5 years ago

  • Status changed from Resolved to New

Matt -
Same problem differect person - Michael J. Anderson would like to change his email address from (which he can no longer access) to . Thanks!

"I have an account that I opened when I was working at Brooklyn College. 2 years ago I went to work at the College of Staten Island. Recently I have started to work more with the commons and my account works fine with the exception of email notification. I followed the instructions for changing my email but when I saved the change it said I had to check my old email for a link. My Brooklyn email has not been accurate in years so I cannot check it."

#3 Updated by Matt Gold about 5 years ago

  • Status changed from New to Resolved

Hi Marilyn -- I've updated his email address. Please ask for username in such cases, if that's okay, as it helps me find/verify the account. And if you could start a new ticket for each request, I would appreciate it. Thank you!

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