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Bug #6536

closed

HTML not rendering (Sunday, 12:30 - 1:15PM) - Commons 1.10 Testing

Added by scott voth over 7 years ago. Updated over 7 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Raymond Hoh
Category name:
Email Notifications
Target version:
1.10
Start date:
2016-10-30
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

Hi - Was there a glitch with notifications for awhile on Sunday? My notification emails were not visible in rich text at all. And then it all started working. Got beautifully formatted emails.

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not formatted.png (130 KB) not formatted.png scott voth, 2016-10-30 02:40 PM
email rendering.png (124 KB) email rendering.png scott voth, 2016-10-31 08:45 PM
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 #1

Updated by Boone Gorges over 7 years ago

  • Assignee changed from Boone Gorges to Raymond Hoh

Scott, was this on the production site or on cdev?

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 #2

Updated by scott voth over 7 years ago

in cdev. I actually saw it happening again. Emails are not formatted.

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 #3

Updated by scott voth over 7 years ago

Here is an example.

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 #4

Updated by Raymond Hoh over 7 years ago

I was hoping that this was just a case of cdev syncing the DB changes from production, but this doesn't appear to be the case.

Scott: Can you let me know if you are able to duplicate this consistently? If so, can you list the steps?

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 #5

Updated by Boone Gorges over 7 years ago

  • Category name set to Email Notifications
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 #6

Updated by scott voth over 7 years ago

Hi Ray - It does seem to happen often (more often than not). I just posted a new topic:
http://commons.gc.cuny.edu/groups/test-group-1761529915/forum/topic/does-this-render-nicely-in-email/#post-50970

And the email that I got back is attached. The steps were just to create a forum topic and have notifications set to notify yourself when you post a topic.

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 #7

Updated by Raymond Hoh over 7 years ago

Hi Scott,

I've identified an area where plain-text emails might be sending erroneously if someone in the group had decided they wanted to receive plain-text, while others opted for HTML email.

Can you test again on cdev?

Thanks!

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 #8

Updated by Boone Gorges over 7 years ago

  • Status changed from New to Resolved

Haven't gotten any more reports of this, so let's call it fixed. Thanks!

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