Bug #7337
closedUser with new email
0%
Description
I have a request on zendesk from an old user who now has a new email. What's odd is that I cannot find her in the User list. She writes:
"My username is "stefka" ; according to the message I got it's been already taken. It's a very unusual name and I garante I'm the only Stefka in CUNY. I hope this information helps."
She has been employed at several CUNYs and is not sure of the address associated with the account:
"My email at Lehman was : stefka.tzanova@lehman.cuny.edu
I'm adjuct at John Jay as well : stzanova@jjay.cuny.edu
Prior to that I used to work at CSI and Baruch.
My first job @ CUNY was in 2010 with Qeensborough CC : STzanova@qcc.cuny.edu"
Her current email is stzanova@york.cuny.edu. LMK if you need more info. Thanks!
Updated by Boone Gorges over 7 years ago
- Category name set to Membership
- Target version set to Not tracked
Yes, I've found the user. https://commons.gc.cuny.edu/members/stefka/
Does Matt usually have a protocol for changing email addresses like this? Do we need some sort of verification that the user owns the old or new email account?
Updated by Marilyn Weber over 7 years ago
I think he only does that with someone asking to cancel their account or change it to a non-CUNY address. I just don't see how one could have a CUNY address without an actual affiliation. She's the Science Librarian at York - I'm willing to call to verify that.
Updated by Boone Gorges over 7 years ago
- Status changed from New to Resolved
Oh, that makes sense. Thanks for the clarification, Marilyn.
Stefka is listed on the library faculty page: https://www.york.cuny.edu/library/about-the-library/faculty-and-staff
I've changed her account's email address to stzanova@york.cuny.edu, so she should be able to reset passwords, etc.
Please feel free to reopen if there are more issues. Thanks!