Bug #7337
closedUser with new email
0%
Description
I have a request on zendesk from an old user who now has a new email. What's odd is that I cannot find her in the User list. She writes:
"My username is "stefka" ; according to the message I got it's been already taken. It's a very unusual name and I garante I'm the only Stefka in CUNY. I hope this information helps."
She has been employed at several CUNYs and is not sure of the address associated with the account:
"My email at Lehman was : stefka.tzanova@lehman.cuny.edu
I'm adjuct at John Jay as well : stzanova@jjay.cuny.edu
Prior to that I used to work at CSI and Baruch.
My first job @ CUNY was in 2010 with Qeensborough CC : STzanova@qcc.cuny.edu"
Her current email is stzanova@york.cuny.edu. LMK if you need more info. Thanks!
Updated by Boone Gorges almost 10 years ago
- Category name set to Membership
- Target version set to Not tracked
Yes, I've found the user. https://commons.gc.cuny.edu/members/stefka/
Does Matt usually have a protocol for changing email addresses like this? Do we need some sort of verification that the user owns the old or new email account?
Updated by Marilyn Weber almost 10 years ago
I think he only does that with someone asking to cancel their account or change it to a non-CUNY address. I just don't see how one could have a CUNY address without an actual affiliation. She's the Science Librarian at York - I'm willing to call to verify that.
Updated by Boone Gorges almost 10 years ago
- Status changed from New to Resolved
Oh, that makes sense. Thanks for the clarification, Marilyn.
Stefka is listed on the library faculty page: https://www.york.cuny.edu/library/about-the-library/faculty-and-staff
I've changed her account's email address to stzanova@york.cuny.edu, so she should be able to reset passwords, etc.
Please feel free to reopen if there are more issues. Thanks!