Bug #7337


User with new email

Added by Marilyn Weber over 7 years ago. Updated over 7 years ago.

Priority name:
Category name:
Target version:
Start date:
Due date:
% Done:


Estimated time:
Deployment actions:


I have a request on zendesk from an old user who now has a new email. What's odd is that I cannot find her in the User list. She writes:

"My username is "stefka" ; according to the message I got it's been already taken. It's a very unusual name and I garante I'm the only Stefka in CUNY. I hope this information helps."

She has been employed at several CUNYs and is not sure of the address associated with the account:

"My email at Lehman was :
I'm adjuct at John Jay as well :
Prior to that I used to work at CSI and Baruch.
My first job @ CUNY was in 2010 with Qeensborough CC : "

Her current email is . LMK if you need more info. Thanks!

Actions #1

Updated by Boone Gorges over 7 years ago

  • Category name set to Membership
  • Target version set to Not tracked

Yes, I've found the user.

Does Matt usually have a protocol for changing email addresses like this? Do we need some sort of verification that the user owns the old or new email account?

Actions #2

Updated by Marilyn Weber over 7 years ago

I think he only does that with someone asking to cancel their account or change it to a non-CUNY address. I just don't see how one could have a CUNY address without an actual affiliation. She's the Science Librarian at York - I'm willing to call to verify that.

Actions #3

Updated by Boone Gorges over 7 years ago

  • Status changed from New to Resolved

Oh, that makes sense. Thanks for the clarification, Marilyn.

Stefka is listed on the library faculty page:

I've changed her account's email address to , so she should be able to reset passwords, etc.

Please feel free to reopen if there are more issues. Thanks!


Also available in: Atom PDF