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Bug #7337

User with new email

Added by Marilyn Weber over 2 years ago. Updated over 2 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
-
Category name:
Membership
Target version:
Start date:
2017-01-05
Due date:
% Done:

0%

Estimated time:

Description

I have a request on zendesk from an old user who now has a new email. What's odd is that I cannot find her in the User list. She writes:

"My username is "stefka" ; according to the message I got it's been already taken. It's a very unusual name and I garante I'm the only Stefka in CUNY. I hope this information helps."

She has been employed at several CUNYs and is not sure of the address associated with the account:

"My email at Lehman was :
I'm adjuct at John Jay as well :
Prior to that I used to work at CSI and Baruch.
My first job @ CUNY was in 2010 with Qeensborough CC : "

Her current email is . LMK if you need more info. Thanks!

History

#1 Updated by Boone Gorges over 2 years ago

  • Category name set to Membership
  • Target version set to Not tracked

Yes, I've found the user. https://commons.gc.cuny.edu/members/stefka/

Does Matt usually have a protocol for changing email addresses like this? Do we need some sort of verification that the user owns the old or new email account?

#2 Updated by Marilyn Weber over 2 years ago

I think he only does that with someone asking to cancel their account or change it to a non-CUNY address. I just don't see how one could have a CUNY address without an actual affiliation. She's the Science Librarian at York - I'm willing to call to verify that.

#3 Updated by Boone Gorges over 2 years ago

  • Status changed from New to Resolved

Oh, that makes sense. Thanks for the clarification, Marilyn.

Stefka is listed on the library faculty page: https://www.york.cuny.edu/library/about-the-library/faculty-and-staff

I've changed her account's email address to , so she should be able to reset passwords, etc.

Please feel free to reopen if there are more issues. Thanks!

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