CUNY Academic Commons

I have a request on zendesk from an old user who now has a new email. What's odd is that I cannot find her in the User list. She writes:

"My username is "stefka" ; according to the message I got it's been already taken. It's a very unusual name and I garante I'm the only Stefka in CUNY. I hope this information helps."

She has been employed at several CUNYs and is not sure of the address associated with the account:

"My email at Lehman was : stefka.tzanova@lehman.cuny.edu
I'm adjuct at John Jay as well : stzanova@jjay.cuny.edu
Prior to that I used to work at CSI and Baruch.
My first job @ CUNY was in 2010 with Qeensborough CC : STzanova@qcc.cuny.edu"

Her current email is stzanova@york.cuny.edu. LMK if you need more info. Thanks!