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Support #7720

Zendesk email question

Added by Luke Waltzer about 5 years ago. Updated about 5 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Category name:
ZenDesk
Target version:
Start date:
2017-02-24
Due date:
% Done:

0%

Estimated time:

Description

Looking for clarification here... the email address that the "Send Us a Message" button in the Help overlay on the homepage mails to does that just redirect to ?

History

#1 Updated by Matt Gold about 5 years ago

  • Status changed from New to Assigned
  • Assignee set to Raymond Hoh

Hi Luke -- is that correct? My understanding was that it goes to the commons zendesk address. Ray should be able to verify

#2 Updated by Raymond Hoh about 5 years ago

The commons@gc.cuny.edu email address is just something you see when you mouseover the link. If you actually click on it, you'll see the Zendesk modal.

Let me know if that isn't the case.

#3 Updated by Raymond Hoh about 5 years ago

  • Subject changed from Email Address Clarification to Zendesk email question
  • Category name set to ZenDesk
  • Target version set to 1.10.12

I just noticed that the Zendesk modal has lost a bit of our custom styling.

Will look to fix this up before the next minor Commons release.

#4 Updated by Luke Waltzer about 5 years ago

Gotcha-- it was the mouseover that confused me. We may want to change that in case people choose to email us directly from their client.

#5 Updated by Raymond Hoh about 5 years ago

  • Status changed from Assigned to Resolved

The email address in the Help modal has been updated to use the Zendesk email address:
https://github.com/cuny-academic-commons/cac/commit/8c79310c846000a315ca761cab5c4ff1bef85f7e

Also, the Zendesk CSS styles have been updated to account for the latest Zendesk modal markup changes:
https://github.com/cuny-academic-commons/cac/commit/761e1ce82a7747b7316772c56c164acf6e2a3f58

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