User name confusion
A Zendesk user wrote to me saying her username is margereilly but she wasn't sure what email was associated with the name (possibilities were firstname.lastname@example.org, email@example.com or old email firstname.lastname@example.org). I couldn't find anything with those emails. Searching under username margereilly yielded username margereillyrn with email email@example.com. How is this possible (that there are two usernames associated with one account)?
She just wrote:
"As per directions from George Otte –
I set up an account using my personal email (firstname.lastname@example.org)
I would much prefer to access my original COMMONS account that has the user name
But I am unable to reset that password to
#1 Updated by Boone Gorges over 4 years ago
- Status changed from New to Reporter Feedback
Here's what I see:
1. An account with username margereilly and email address MReilly@qcc.cuny.edu, registered 2013-02-25
2. An account with username margereillyrn and email address email@example.com, registered 2017-02-24
The margereillyrn account appears to have been originally registered with the email address firstname.lastname@example.org. (She used a non-CUNY signup code to register.)
If the user would prefer the margereilly account, she should initiate a password-reset request and then check the qcc.cuny.edu email address. If she doesn't have access to that address, we can see about manually resetting the password, or changing the associated email address.