Support #7724


User name confusion

Added by Marilyn Weber over 5 years ago. Updated almost 5 years ago.

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A Zendesk user wrote to me saying her username is margereilly but she wasn't sure what email was associated with the name (possibilities were , or old email ). I couldn't find anything with those emails. Searching under username margereilly yielded username margereillyrn with email . How is this possible (that there are two usernames associated with one account)?

She just wrote:
"As per directions from George Otte –

I set up an account using my personal email ()

I would much prefer to access my original COMMONS account that has the user name


But I am unable to reset that password to


Can that be done? The account with username margereillyrn/email be switched to username margereilly/ email ? Thanks!

Actions #1

Updated by Boone Gorges over 5 years ago

  • Status changed from New to Reporter Feedback

Here's what I see:

1. An account with username margereilly and email address , registered 2013-02-25
2. An account with username margereillyrn and email address , registered 2017-02-24

The margereillyrn account appears to have been originally registered with the email address . (She used a non-CUNY signup code to register.)

If the user would prefer the margereilly account, she should initiate a password-reset request and then check the email address. If she doesn't have access to that address, we can see about manually resetting the password, or changing the associated email address.

Actions #2

Updated by Boone Gorges over 5 years ago

  • Target version set to Not tracked
Actions #3

Updated by Boone Gorges almost 5 years ago

Hi Marilyn - Did you ever hear back about this?

Actions #4

Updated by Marilyn Weber almost 5 years ago

I wrote to her on Feb 27:
Marge -
Your margereillyrn account is now connected to your email address , Please let us know if that solves the problem. Thanks!

She never replied, so I think that means all is well. Feel free to close.

Actions #5

Updated by Boone Gorges almost 5 years ago

  • Status changed from Reporter Feedback to Abandoned

Thanks, Marilyn. You know the drill - reopen if you hear more :)


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