CUNY Academic Commons

A Zendesk user wrote to me saying her username is margereilly but she wasn't sure what email was associated with the name (possibilities were margaret.reilly@cuny.edu, margaret.reilly@mail.cuny.edu or old email mreilly@qcc.cuny.edu). I couldn't find anything with those emails. Searching under username margereilly yielded username margereillyrn with email margereilly@hotmail.com. How is this possible (that there are two usernames associated with one account)?

She just wrote:
"As per directions from George Otte –

I set up an account using my personal email (margereilly@hotmail.com)

I would much prefer to access my original COMMONS account that has the user name

margereilly

But I am unable to reset that password to

Margaret.Reilly@cuny.edu"

Can that be done? The account with username margereillyrn/email margereilly@hotmail.com be switched to username margereilly/ email margaret.reilly@cuny.edu? Thanks!