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Support #7724

closed

User name confusion

Added by Marilyn Weber about 7 years ago. Updated over 6 years ago.

Status:
Abandoned
Priority name:
Normal
Assignee:
Category name:
-
Target version:
Start date:
2017-02-25
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

A Zendesk user wrote to me saying her username is margereilly but she wasn't sure what email was associated with the name (possibilities were , or old email ). I couldn't find anything with those emails. Searching under username margereilly yielded username margereillyrn with email . How is this possible (that there are two usernames associated with one account)?

She just wrote:
"As per directions from George Otte –

I set up an account using my personal email ()

I would much prefer to access my original COMMONS account that has the user name

margereilly

But I am unable to reset that password to

"

Can that be done? The account with username margereillyrn/email be switched to username margereilly/ email ? Thanks!

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