Added by Marilyn Weber almost 6 years ago.
Updated over 5 years ago.
User Ian Phillips reports:
"I'm trying to access the dashboard of a commons group site where I am listed as an admin (https://slalmembers.commons.gc.cuny.edu/), but I am not able to see any of the dashboard options for modifying the site.
Can you see anything that's preventing the dashboard from appearing?
I've attached a screenshot of the dashboard that I'm seeing.
- Status changed from New to Reporter Feedback
There appears to be a bug in the CollabPress plugin that's causing a fatal error on the page. I've disabled that portion of the plugin for the time being. Could the user please verify that he's got the proper access?
"I tried logging out and then back in, and their appears to be a little
more on the wp-admin screen, however the dashboard options are still
missing. I've attached a screenshot to show what I see now."
He'd noted earlier
"I can't think of a time that I noticed the dashboard link at the top,
but it must have been there at some point, otherwise I don't know how we
would have added any pages or plugins."
You're welcome to make me an admin, but if I can only see what he sees I'll be perplexed as well.
- Target version set to Not tracked
The user was not, in fact, an Administrator on the site.
I was going to suggest that we reach out to the admin of the associated group https://commons.gc.cuny.edu/groups/sla-members-group/, but now I see that the member in question is one of the administrators. So I'm going to assume that the demotion was some sort of error (which could be corrected by the user by forcing group roles to sync to the groupblog). I've promoted the user to Administrator on the site.
- Status changed from Reporter Feedback to Resolved
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