Support #8380

Commons In a Box login issue

Added by Matt Gold about 4 years ago. Updated about 4 years ago.

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Hi Ray,

I'm having a problem logging into the site. Here is what is happening:

1. try to log in; browser-stored pw doesn't work
2. click link on login page requesting a new password
3. click on link in email to reset password
4. come to login page and accept WP suggested password
5. the page I'm taken to after trying to reset pass doesn't work
6. still unable to log in.

Maybe I tripped the security process again through too many failed attempts. but if you could help, I would appreciate it.


#1 Updated by Raymond Hoh about 4 years ago

Hi Matt,

On, we do not use the WP Cerber plugin that is currently on NYCDH and IHC so you shouldn't encounter any issues attempting to login or to reset your password.

I just tried resetting my password and was able to.

If you are still running into issues, I can reset the password to something of your choosing privately.

#2 Updated by Matt Gold about 4 years ago

  • Status changed from Assigned to Resolved

Thanks so much, Ray. I just tried again and it worked. Nevermind! Thanks again for your help.

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