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Bug #8590

closed

Zendesk Spam

Added by Luke Waltzer over 6 years ago. Updated over 6 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
-
Category name:
ZenDesk
Target version:
-
Start date:
2017-08-28
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

Got several spam messages via Zendesk over past 24 hours, all coming from a qq.com requester. Any way to secure the form?

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 #1

Updated by Marilyn Weber over 6 years ago

I wrote to them:
We are suddenly flooded with an enormous about of (Korean?) spam. Please help. They are being marked as spam but keep coming. See attached screenshots. I can be reached at 212-817-8430. Thank you!
- Marilyn Weber ()
CUNY Academic Commons Community Facilitator

Will keep you updated!

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 #2

Updated by Marilyn Weber over 6 years ago

They replied:

"Thanks for reaching out -- It looks like your spam filter is now catching these, but ensure you are marking each ticket as spam as they come in, to strengthen your filter!

As all of these seem to be coming from the QQ.com[qq.com] domain, I highly recommend adding qq.com[qq.com] to your blacklist, under Admin >> settings >> Customers. If you are not concerned about receiving any of these, you can add reject:qq.com to your blacklist to prevent them from even going to your suspended queue (at least temporarily)."

I added to the blacklist and will report back.

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 #3

Updated by Matt Gold over 6 years ago

  • Status changed from New to Resolved

thanks so much, Marilyn !!

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