NYCDH Community Site

Hi Matt,

Just to confirm, was the "No Email" subscription for the user having the problem or was it your own account?

If it was for the other user, do you know if that user was invited via Invite Anyone or did an admin manually add the user to the site? Or did that user use the regular registration form to sign-up?

The erroneous "No Email" subscription was set for me, not the other user.

Was it always set to "No Email"?

Did you receive any emails from the NYCDH Announcements group prior to this? Or did the subscription setting change recently?

Was it always set to "No Email"?

I don't think so. I assume it was set to "All Email," which is how I usually have things set.

Did you receive any emails from the NYCDH Announcements group prior to this? Or did the subscription setting change recently?

Yes, I had been receiving emails regularly. It was when I visited the group page that I noticed that "No Email" was my setting. I did not purposefully change anything recently, not had I been near this part of the site. So I don't know how this could have happened

Hi Ray -- I looked through other members of this group today and saw a few I did not expect to have set to "No email." One, Claire Potter, wrote: "I did not set it up that way -- and I wondered why I had stopped getting notifications!"

So, I think we have a small problem on our hands -- we should try to figure out how this might have happened and how we might remedy it.

Hi Ray -- that would be a good solution for the Announcements group. But FYI, the group in question is the Steering Group -- http://nycdh.org/groups/nycdh-steering-group/

(and the bug does sound somewhat familiar to something we might have experienced previously on the Commons. I feel like bbpress might have been to blame somehow, but that generally seems like a safe bet to make!

just heard about another instance of this -- will forward details via email

Hi Matt,

There were 8 members in the Steering Group that had "No Email" as their subscription.

I've just updated their subscriptions to "All Mail". I'll let you know the list of these users via email.

For the main Announcements group, 86 people have their subscription set to "No Email". I'm not sure if I want to override their settings to "All Mail" since some might have manually set their subscription to "No Email" intentionally.

Let me know what we want to do here.

Related: https://redmine.gc.cuny.edu/issues/2082

Although related, it doesn't seem that the Commons ticket has much relevance to this one since it was a custom plugin that was causing the problem on the Commons, but I linked to it anyway.

Thank you, Ray. I am checking in with Elizabeth and will let you know what she says.

I agree that if people are set to No Announcements on email, we should probably leave it as is. I do wish we were able to record the date a user last changed that preference. It would be valuable metadata. Imagine, for instance, if we say that all settings were changed at the same moment --we'd know that something fishy was going on.

Hi Ray -- somehow, my subscription to the announcements group on NYCDH was reset to No Email. Can you please look into this? FYI, we have a script, I think, that automatically subscribes people to this group when they join. Everyone on the site is supposed to be subscribed to this group. It is problematic if people aren't getting the email notifications.

I have not touched my subscription, and I did not change it back to "All Email" to fix the problem

Hi Matt,

My time was spent working on the onboarding project last week and I forgot about this.

I'll spend some time to add some debugging logs to see whereabouts this bug might be taking place.

Okay - thanks and no worries.

Okay will do. Thanks, Ray. Did you reset my subscription?

I did not reset your subscription, Matt.

Great. thank you, Ray!