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Support #9162

email change due to user error

Added by Marilyn Weber about 1 year ago. Updated about 1 year ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Category name:
Registration
Target version:
Start date:
2018-02-04
Due date:
% Done:

0%

Estimated time:

Description

Steve Soldwedel, username ssoldwedel thought his email was , but it is actually . Can you change it so he can receive the activation message there? Thanks!

History

#1 Updated by Matt Gold about 1 year ago

  • Category name set to Registration
  • Status changed from New to Resolved
  • Assignee set to Matt Gold

Hi Marilyn -- I activated the account and updated the email address -- he should be good to go.

#2 Updated by Marilyn Weber about 1 year ago

  • Status changed from Resolved to New

He just (Feb 8) wrote:

"Hi. I don't see the email to activate my commons account.

My Lehman address is:

The wrong address that I used to sign up for Commons was:

Could you please forward again the activation link to the correct address? My username for the commons account I tried to create is ssoldwedel"

I don't see him in unconfirmed.

#3 Updated by Boone Gorges about 1 year ago

The signup has already been activated, and the email address updated to the correct one. See Matt's comment above. The user should be able to log in using the credentials provided at signup, or to initiate a password reset (which ought to go to the correct email address).

#4 Updated by Boone Gorges about 1 year ago

  • Status changed from New to Resolved
  • Target version set to Not tracked

Marking resolved, but please follow up if there are more problems.

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