Support #9162
closedemail change due to user error
0%
Description
Steve Soldwedel, username ssoldwedel thought his email was ssoldwedel@lc.cuny.edu, but it is actually Steven.Soldwedel@lc.cuny.edu. Can you change it so he can receive the activation message there? Thanks!
Updated by Matt Gold almost 7 years ago
- Category name set to Registration
- Status changed from New to Resolved
- Assignee set to Matt Gold
Hi Marilyn -- I activated the account and updated the email address -- he should be good to go.
Updated by Marilyn Weber almost 7 years ago
- Status changed from Resolved to New
He just (Feb 8) wrote:
"Hi. I don't see the email to activate my commons account.
My Lehman address is: Steven.Soldwedel@lc.cuny.edu
The wrong address that I used to sign up for Commons was: ssoldwedel@lc.cuny.edu
Could you please forward again the activation link to the correct address? My username for the commons account I tried to create is ssoldwedel"
I don't see him in unconfirmed.
Updated by Boone Gorges almost 7 years ago
The signup has already been activated, and the email address updated to the correct one. See Matt's comment above. The user should be able to log in using the credentials provided at signup, or to initiate a password reset (which ought to go to the correct email address).
Updated by Boone Gorges almost 7 years ago
- Status changed from New to Resolved
- Target version set to Not tracked
Marking resolved, but please follow up if there are more problems.