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Support #9779

closed

user not sure if she is registered.

Added by Marilyn Weber almost 6 years ago. Updated over 5 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
-
Category name:
Membership
Target version:
Not tracked
Start date:
2018-05-14
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

User melissasantiago106 () is not sure if she is registered. I'd seen her on the Unconfirmed list and resent the activation email, but now I don't see her anywhere. She writes:
"I did try to log in and I am getting "ERROR: Your account has not been activated. Check your email for the activation link." Also, I clicked to have the activation email sent to me."

Can you see what her status is? Thanks!

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 #1

Updated by Boone Gorges almost 6 years ago

  • Status changed from New to Reporter Feedback
  • Target version set to Not tracked

I see a registration with the email address . This may be the wrong email address, which would explain why the user hasn't received a confirmation email.

I've corrected the email address in the signup, and resent the activation email. Please contact the user to ask whether she's received it.

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 #2

Updated by Boone Gorges over 5 years ago

  • Category name set to Membership
  • Status changed from Reporter Feedback to Resolved
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