Support #11091


word limit for comments on a group doc?

Added by Marilyn Weber almost 5 years ago. Updated almost 5 years ago.

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BuddyPress Docs
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Is there a word limit for comments on a group doc? Will give more details in a few minutes


within word doc.JPG (106 KB) within word doc.JPG Marilyn Weber, 2019-02-13 03:08 PM
attempt.JPG (50.4 KB) attempt.JPG Marilyn Weber, 2019-02-13 03:09 PM
false duplicate.JPG (22.5 KB) false duplicate.JPG Marilyn Weber, 2019-02-13 03:11 PM

Related issues

Related to CUNY Academic Commons - Bug #11164: Anonymous blog comments are emptyResolvedRaymond Hoh2019-02-26

Actions #1

Updated by Marilyn Weber almost 5 years ago

It seems that there is. Does anyone know what the limit is? Here's how I discovered it:

Via Zendesk, Prof. Julia Brown reported that she would create multi-paragraph responses within a Word doc (screenshot attached). She would then attempt to leave the entire thing as a comment (screenshot attached). She would not get any error message, but then could not see the comment beneath the student's paper. When she would try again she'd get a false duplicate report (screenshot attached). I was able to replicate all of this.

It's now solved by only entering one paragraph at a time. But it'd be great if the limit was apparent to the user, and if an error message would appear when comments aren't actually visible.

Actions #2

Updated by Boone Gorges almost 5 years ago

  • Category name set to BuddyPress Docs
  • Status changed from New to Staged for Production Release
  • Target version set to 1.14.7

Thanks for confirming this behavior, Marilyn.

It looks like there's not a strict word limit, but instead, our Akismet spam filtering system is holding these long comments for moderation for some reason. (Akismet's algorithms are a black box, so we can't be totally sure why, but length must have something to do with it.) There's no reason to run comments from logged-in users through Akismet in these cases, so I've added some logic in that causes it to be skipped. This will prevent the problem after the next release.

Actions #3

Updated by Raymond Hoh almost 5 years ago

  • Related to Bug #11164: Anonymous blog comments are empty added
Actions #4

Updated by Boone Gorges almost 5 years ago

  • Status changed from Staged for Production Release to Resolved

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