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Support #1177

closed

Member claims that a previously created account has disappeared

Added by Matt Gold over 12 years ago. Updated about 8 years ago.

Status:
Rejected
Priority name:
Normal
Assignee:
Category name:
WordPress (misc)
Target version:
Start date:
2011-09-17
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

Per the email I am sending under separate cover, a member has written in to say that she created an account last year and joined groups, but that her account is now gone. I have no idea whether or not what she's saying is a correct recollection, but a search through the existing membership through the dashboard does not reveal any older accounts.

I'm thinking that we might try to search this on two fronts:

-- When we were trying to solve another issue, it seemed that there is a table in the database that records all account registration/activations. Can you search the user tables directly in the database to see whether you can find the member's email address and/or name?

-- If we still have site backups from last year, it might be worth doing a quick search on one or two of them to see whether we can find anything.

Does this seem reasonable to you? I'm hoping that it won't take that much time; if it will, we should reevaluate the strategy.

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