PressForward, some feeds broken; error message asks for server mod
This is in reference to the PressForward plugin we are using on the GCDI site. I am getting the following error for a number of feeds:
The data could not be converted to UTF-8. You MUST have either the iconv or mbstring extension installed. Upgrading to PHP 5.x (which includes iconv) is highly recommended.
It is preventing the feed from pulling content in regularly. Most of these feeds were working, but it looks like that ceased on 8/24/19 if that's helpful.
In looking it up, it looks like if anything, this is something that needs to be addressed at the server level. Is it possible to do something about this on development's end? Is there another work around? Any insight would be helpful.
#2 Updated by Raymond Hoh about 2 years ago
- Category name set to Support
- Status changed from New to Reporter Feedback
- Target version set to Not tracked
I took a look at the feeds located at "Pressforward > Subscribed Feeds" and a lot of them were invalid feed URLs. I corrected most of them and hit "Refresh Feed Items" and most of them synced properly.
I trashed three feeds. The New Media Lab one because they do not appear to have a RSS feed and the TLC and In Common ones because they already existed.
If there are specific feeds I should look at in the PressForward dashboard, please link to them so I can take a look.
#3 Updated by Kristen Hackett about 2 years ago
The HASTAC one is pending right now, and says "Broken RSS Feed", but it was working all summer.
It looks like the feed is /feed, but it prompts you to d/l an rss.xml file, if that's helpful. But I'm not sure why all of a sudden its broken.
#5 Updated by Kristen Hackett about 2 years ago
Is there any reason why it broke suddenly? This is a somewhat consistent issue - where the links break, and then I go in an re-activate it and it will work for a little more, and then break again. Maybe that's just how it is? Or maybe we wait until that happens again to discuss further?
#7 Updated by Raymond Hoh about 2 years ago
I'm not familiar with PressForward so I cannot really answer that question.
The one thing I did notice was the feed URLs were mostly incorrect. I had to change about 80% of them. So if the team is entering new feeds into PressForward, ensure that they are legitimate RSS feeds and not the website URL.