Support #11915

User not in list

Added by Marilyn Weber over 2 years ago. Updated about 2 years ago.

Priority name:
Category name:
Target version:
Start date:
Due date:
% Done:


Estimated time:


User Adelina Borrero (mailto:) doesn’t appear in the user list, but is told that the email is already in use if she tries to register. Resetting the password doesn’t work either.

I’ll send you screenshots as soon as I can. Thanks!

Annotation 2019-09-27 175944.jpg (71.9 KB) Annotation 2019-09-27 175944.jpg Marilyn Weber, 2019-09-27 06:00 PM


#1 Updated by Boone Gorges over 2 years ago

The user exists, with username adelina. The user list you're looking at is for the main site, and this user does not have a role on the main site.

The password reset utility ought to work fine. Can you say more about how it doesn't work?

#3 Updated by Boone Gorges over 2 years ago

By the looks of things, there's a space in the email address she's entered into the field. It should be a period. She could also try resetting using the username adelina.

#4 Updated by Marilyn Weber about 2 years ago

This is resolved.

#5 Updated by Boone Gorges about 2 years ago

  • Status changed from New to Resolved
  • Target version set to Not tracked

Also available in: Atom PDF