Support #11915
closed
Added by Marilyn Weber over 5 years ago.
Updated over 5 years ago.
Description
User Adelina Borrero (mailto:Aborr5621@stu.hostos.cuny.edu) doesn’t appear in the user list, but is told that the email is already in use if she tries to register. Resetting the password doesn’t work either.
I’ll send you screenshots as soon as I can. Thanks!
Files
The user exists, with username adelina. The user list you're looking at is for the main site, and this user does not have a role on the main site.
The password reset utility ought to work fine. Can you say more about how it doesn't work?
Sure, here's her screenshot
By the looks of things, there's a space in the email address she's entered into the field. It should be a period. She could also try resetting using the username adelina.
- Status changed from New to Resolved
- Target version set to Not tracked
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