CUNY Academic Commons

Hi - I noticed this when I received a comment via email from Brian - the comment did not get posted to the actual Doc he was commenting on, but went out via email. Group was our CAC team - http://commons.gc.cuny.edu/groups/cac-community-team-project-planning/

Here is the comment:

Brian Michael Foote commented on the doc Help System Standardization: at 9:01 pm, October 29, 2011
Hey all, I wanted to mention that I posted a couple of screencaps of Help pages from Etsy, Flickr, and Tumblr just to show how other folks do help. I know I could have just linked to them but…well…I didn’t. The new Codex looks great Scott! This may not be remotely helpful but personally when I look at Help and Support compared to the Codex it feels as though H&S is guided support and the Codex is almost like a manual for the Commons. I realize that isn’t entirely the case but I like how H&S has lead in questions like “How can I create a…” whereas the Codex is more itemized in its description. I’m wondering if it’d be at all helpful to package these two sections that way to members even if the information overlaps significantly. The reason for doing so would be to shape H&S into a place where people could go to learn how to do something whereas the Codex would be more about, er, less hand-holding maybe, or less Com munity Facilitator involvment over the community at large? As a blog H&S could have more of the videos we’ve talked about creating similar to the WP101 videos. We could possibly do member support through the comments on those posts as well so that we could just reference those if the same questions came up, or better, people would find them searching through the site. I’d love to know how you conceptualize the differences between the two. I see that the H&S blog is the main landing page but it’s so robust that I’m having a hard time seeing what keeps them totally distinct. Looking forward to working on this more in the meeting!

But I can't find the comment in the doc. http://commons.gc.cuny.edu/groups/cac-community-team-project-planning/docs/help-system-standardization