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Support #13409

Jetpack Warnings

Added by scott voth 12 months ago. Updated 11 months ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Category name:
WordPress Plugins
Target version:
Start date:
2020-09-29
Due date:
% Done:

0%

Estimated time:

Description

Sissel McCarthy has been receiving a lot of JetPack warnings about her Commons site. See attached. She is wondering if there is anything to be worried about. I don't think the Commons has been down at all.

She is using domain mapping and also has a wordpress.com (abandoned) site with the same name, which is maybe causing confusion?

jetpack warnings.png (1.26 MB) jetpack warnings.png scott voth, 2020-09-29 04:47 PM
back online.png (882 KB) back online.png scott voth, 2020-09-29 04:50 PM
another JP warning.png (973 KB) another JP warning.png scott voth, 2020-09-30 09:51 AM

History

#1 Updated by scott voth 12 months ago

Could this be related to https://redmine.gc.cuny.edu/issues/13379 ?

She seems to be getting them every day

#2 Updated by Boone Gorges 12 months ago

I don't think there's anything to worry about. These notifications appear to be incorrect.

My first thought was that Jetpack/wordpress.com is having problems connecting to the Commons. Ray, maybe you have some ideas?

#3 Updated by Raymond Hoh 12 months ago

This is a Jetpack feature. If Sissel finds these emails annoying, she can disable them.

Here's how to do so: https://jetpack.com/support/monitor/

To summarize, in the WP admin dashboard, navigate to "Jetpack > Settings" and disable "Get alerts if your site goes offline. We’ll let you know when it’s back up, too."

#4 Updated by Boone Gorges 11 months ago

  • Status changed from New to Resolved
  • Target version set to Not tracked

Thanks, Ray. I'm going to close this ticket on the basis of your recommendations.

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