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Bug #13715

closed

https://ulysses.commons.gc.cuny.edu down

Added by Marilyn Weber over 3 years ago. Updated about 3 years ago.

Status:
Resolved
Priority name:
High
Assignee:
-
Category name:
-
Target version:
Start date:
2020-12-16
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

Via Zendesk:

I've created a website (https://ulysses.commons.gc.cuny.edu/wp-admin/) but, for some reason, quite unexpectedly I got a message which says "There has been a critical error on your website. Please check your site admin email inbox for instructions." I'm checking my email and don't see any emails. Could you please suggest what should I do in this case?

You can reach me at .

Thank you,
Ostap


Related issues

Related to CUNY Academic Commons - Bug #13657: Activating commentpress-modern theme can cause fatal errors if commentpress-core plugin not activeResolvedRaymond Hoh2020-12-07

Actions
Related to CUNY Academic Commons - Bug #13656: site downResolved2020-12-06

Actions
Actions #1

Updated by Marilyn Weber over 3 years ago

  • Priority name changed from Normal to High

Raising this to high priority. The student is very worried.

Actions #2

Updated by Boone Gorges over 3 years ago

  • Status changed from New to Reporter Feedback

It looks like this is the same issue as #13656. As in that case, I've manually changed the theme to one that works. See #13657.

Actions #3

Updated by Boone Gorges over 3 years ago

  • Related to Bug #13657: Activating commentpress-modern theme can cause fatal errors if commentpress-core plugin not active added
Actions #4

Updated by Boone Gorges over 3 years ago

Actions #5

Updated by Marilyn Weber over 3 years ago

Thanks, Boone. Was he using the same theme as the tonlin site?

Actions #6

Updated by Boone Gorges over 3 years ago

No, it was commentpress-theme rather than commentpress-modern, but it was the same root issue.

Actions #7

Updated by Marilyn Weber over 3 years ago

Is there a way for him to get to his content? https://tonclin.commons.gc.cuny.edu/ looks pretty good, but this one is pretty blank.

Actions #8

Updated by Boone Gorges over 3 years ago

I don't see any content on the Dashboard for the site, so I'm guessing the user hasn't created any.

Actions #9

Updated by Marilyn Weber over 3 years ago

I'm probably misled by the Archives: October 2018 link on the right. Apologies!

Actions #10

Updated by Boone Gorges about 3 years ago

  • Status changed from Reporter Feedback to Resolved
  • Target version set to Not tracked

Tentatively marking resolved. Let me know if there are more problems, and thanks!

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