Project

General

Profile

Bug #13715

https://ulysses.commons.gc.cuny.edu down

Added by Marilyn Weber 9 months ago. Updated 9 months ago.

Status:
Resolved
Priority name:
High
Assignee:
-
Category name:
-
Target version:
Start date:
2020-12-16
Due date:
% Done:

0%

Estimated time:

Description

Via Zendesk:

I've created a website (https://ulysses.commons.gc.cuny.edu/wp-admin/) but, for some reason, quite unexpectedly I got a message which says "There has been a critical error on your website. Please check your site admin email inbox for instructions." I'm checking my email and don't see any emails. Could you please suggest what should I do in this case?

You can reach me at .

Thank you,
Ostap


Related issues

Related to CUNY Academic Commons - Bug #13657: Activating commentpress-modern theme can cause fatal errors if commentpress-core plugin not activeResolved2020-12-07

Related to CUNY Academic Commons - Bug #13656: site downResolved2020-12-06

History

#1 Updated by Marilyn Weber 9 months ago

  • Priority name changed from Normal to High

Raising this to high priority. The student is very worried.

#2 Updated by Boone Gorges 9 months ago

  • Status changed from New to Reporter Feedback

It looks like this is the same issue as #13656. As in that case, I've manually changed the theme to one that works. See #13657.

#3 Updated by Boone Gorges 9 months ago

  • Related to Bug #13657: Activating commentpress-modern theme can cause fatal errors if commentpress-core plugin not active added

#4 Updated by Boone Gorges 9 months ago

#5 Updated by Marilyn Weber 9 months ago

Thanks, Boone. Was he using the same theme as the tonlin site?

#6 Updated by Boone Gorges 9 months ago

No, it was commentpress-theme rather than commentpress-modern, but it was the same root issue.

#7 Updated by Marilyn Weber 9 months ago

Is there a way for him to get to his content? https://tonclin.commons.gc.cuny.edu/ looks pretty good, but this one is pretty blank.

#8 Updated by Boone Gorges 9 months ago

I don't see any content on the Dashboard for the site, so I'm guessing the user hasn't created any.

#9 Updated by Marilyn Weber 9 months ago

I'm probably misled by the Archives: October 2018 link on the right. Apologies!

#10 Updated by Boone Gorges 9 months ago

  • Status changed from Reporter Feedback to Resolved
  • Target version set to Not tracked

Tentatively marking resolved. Let me know if there are more problems, and thanks!

Also available in: Atom PDF