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Bug #14227

closed

Missing Appearance section of Dashboard

Added by Laurie Hurson over 1 year ago. Updated over 1 year ago.

Status:
Rejected
Priority name:
Normal
Assignee:
-
Category name:
-
Target version:
-
Start date:
2021-03-24
Due date:
% Done:

0%

Estimated time:

Description

Hi All,

A Commons user is trying to build out the SPS faculty community site and she is unable to see the "Appearance" section of the dashboard. Screenshot attached.

I was also an admin on this site and am no longer able to access the Dashboard.

I saw in ticket 12157 Colin was also removed as admin on a site. Could these be related issues to role changes?

thanks,
Laurie


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Actions #1

Updated by Laurie Hurson over 1 year ago

Forgot to add--

the site is :https://spsfaculty.commons.gc.cuny.edu/

the user is: https://commons.gc.cuny.edu/members/sharonjay/

Actions #2

Updated by Boone Gorges over 1 year ago

  • Status changed from New to Reporter Feedback

User sharonjay is a user on the site, but only has the Editor role. Editors can modify other people's content, but not site settings, including the Appearance menu. I haven't heard of any cases where a user was demoted from Administrator to Editor due to a software bug - it almost certainly happened because of an action (intentional or otherwise) taken by another site Administrator. Generally, in this sort of case, I prefer that another Administrator promote the user in question, but if that's not possible I can perform the promotion myself.

Laurie, I don't see your account listed as a user on the site, Editor or otherwise.

Given the above, I'm guessing someone went through and "cleaned up" user accounts.

Actions #3

Updated by Laurie Hurson over 1 year ago

Okay, thanks for this insight Boone. They have resolved the role issue themselves. I guess they may have removed me manually rather than anything happening bug-wise.

Sorry to waste your time!

Actions #4

Updated by Boone Gorges over 1 year ago

  • Status changed from Reporter Feedback to Rejected

No waste! Thanks, Laurie.

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