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Bug #14249

closed

Loom Embed Issue

Added by Laurie Hurson over 3 years ago. Updated over 3 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
-
Category name:
-
Target version:
Start date:
2021-03-29
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

Hi all,

Loom videos are working on the Commons but when you embed from the block editor + Firefox, you get an error message in the editor. In Chrome Password-protected videos appear protected in the editor and the correct password does not work. (Screenshots attached)

Important to note, this does not happen across all sites on the Commons.
Issue visible on:
https://8nsshl2021.commons.gc.cuny.edu - 19 plugins installed
https://conftemplate.commons.gc.cuny.edu/ -0 plugins installed

Issue not visible on:
https://classtestbmcc.commons.gc.cuny.edu/

In both cases If you publish the page or post, the video works, but this error message may cause confusion for users. Is this an user-generated or browser generated issue or an issue that the commons team can resolve? If user-generated, I could write some documentation to clear up confusion.

I don't know if this is pressing since Looms videos do work, but wanted to flag this irregular behavior.

Thanks,
Laurie


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