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Bug #14936

closed

Commons websites blocked by SPS campus network

Added by Laurie Hurson about 3 years ago. Updated over 1 year ago.

Status:
Abandoned
Priority name:
Normal
Assignee:
-
Category name:
-
Target version:
Not tracked
Start date:
2021-11-03
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

Hi All,

I received this message from an instructional designed at SPS earlier today:

"When I’m on campus at SPS, we are unable to access any Commons Site. We can’t log into WP at all. If we’re off campus, on another network, it works as expected. Ericke, cc’d here, is our network guru at SPS. He said he opened a ticket with GC, so that is in the works.

The question to you; Have you seen this issue at other campuses? But more importantly, do you know how to fix or if you have any insights into the issue we’d be happy to hear them. "

I know we likely have little insight into the SPS network setup but have we ever had this issue in the past? How might we go about troubleshooting this and helping the SPS team access the Commons while on the SPS network and campus?

Thanks all!

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 #1

Updated by Laurie Hurson about 3 years ago

  • Description updated (diff)
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 #2

Updated by Laurie Hurson about 3 years ago

Just an update: Lihua Wang has been cc'ed on the email with the SPS team so he may know more too. But any insight about this happening in the past is also still welcome. Thanks again!

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 #3

Updated by Boone Gorges over 1 year ago

  • Status changed from New to Abandoned
  • Target version set to Not tracked

I don't think we were ever able to get to the bottom of this. At the same time, I haven't heard more reports. I'm tentatively closing the ticket for inactivity, but we should of course reopen if more users report the same problem.

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