Project

General

Profile

Actions

Bug #15756

closed

Authors Unable to access dashboard

Added by Laurie Hurson over 2 years ago. Updated over 2 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
-
Category name:
WordPress Plugins
Target version:
Start date:
2022-03-30
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

Hi All,

There is a professor who is having an issue with students being denied access to the dashboard an posting capabilities.

It is this site: https://s22casd1717.commons.gc.cuny.edu/wp-admin/

When students (and I) were added as an author we get the message "You do not have sufficient permissions to access this page." I was using Firefox when I received this message.

Is this a bug or interference from plugins on the site, or...? Any insight would be appreciated.

Thanks,
Laurie


Files

Actions #1

Updated by Laurie Hurson over 2 years ago

  • Description updated (diff)
Actions #2

Updated by Laurie Hurson over 2 years ago

I should add, it seems that this is only happening to authors. When Marilyn was added as an admin, the site worked as intended.

Could this be a database issue or related to recent upgrade of WP?

Actions #3

Updated by Boone Gorges over 2 years ago

  • Category name set to WordPress Plugins
  • Status changed from New to Reporter Feedback
  • Target version set to 1.19.7

I identified the root of the problem as a recently-introduced bug in the sign-up-sheets plugin. I've described it in a support ticket here: https://wordpress.org/support/topic/non-admin-cannot-view-dashboard/

For the moment, I've put a hotfix in place on the Commons that fixes the issue. https://github.com/cuny-academic-commons/cac/commit/962f8673082a06120aabbce28e1236ab80928ecf

Actions #4

Updated by Laurie Hurson over 2 years ago

Ah, gotcha.

Thank you Boone!

Actions #5

Updated by Boone Gorges over 2 years ago

  • Status changed from Reporter Feedback to Staged for Production Release

The plugin author confirmed my fix and shipped it in the most recent version of the plugin. https://wordpress.org/support/topic/non-admin-cannot-view-dashboard/#post-15551898

Actions #6

Updated by Boone Gorges over 2 years ago

  • Status changed from Staged for Production Release to Resolved
Actions

Also available in: Atom PDF