Support #17056
closedverification code?
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Description
I am wondering why I sometimes am prompted for a verification code when I log in? Does it happen to all users every time, or is there an IP logic, etc? Thanks, no rush
Files
Updated by Boone Gorges over 1 year ago
- Status changed from New to Reporter Feedback
I don't recall having seen this. Could you please provide the exact language of the message, ideally with a screenshot?
Updated by Raymond Hoh over 1 year ago
Hi Marilyn,
Can you take a screenshot of the verification code screen? I think you might have set up Time-Based One-Time Password (TOTP) under the Two-Factor Authentication portion of your settings page: https://help.commons.gc.cuny.edu/can-change-password/.
If you did enable TOTP and want to disable it, uncheck it on your Settings page and you shouldn't see the verification code screen anymore.
Updated by Marilyn Weber over 1 year ago
- File no TOTP.jpg no TOTP.jpg added
No I didn't enable TOTP (see screenshot)
Updated by Raymond Hoh over 1 year ago
Hi Marilyn,
In the screenshot, it looks like you have "Email" enabled as a Two-Factor Authentication option. So that would also cause a verification code screen to appear everytime you log in.
If you do not want to see this verification code screen when you log in, uncheck the "Enabled" checkbox for the "Email" option and save.
Updated by Raymond Hoh over 1 year ago
- Category name set to Authentication
- Status changed from Reporter Feedback to Resolved
- Target version set to Not tracked
Great! Glad that worked for you, Marilyn.