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Support #17314

closed

category link problems

Added by Marilyn Weber over 1 year ago. Updated about 1 year ago.

Status:
Resolved
Priority name:
Normal
Assignee:
-
Category name:
-
Target version:
Start date:
2022-11-30
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

Two possibly related Zendesk tickets. Here's the first:

"My team in Theatre and Performance just finished publishing our new Journal Volume 13. And we have a process where we add a link to an old volume and then we link the category of the volume using a widget. It seems that the widget is no longer working.

We cannot get Volume 12 to appear and I cannot figure out what is different.

Can you help us?

Here is the volume page sample that is working:

https://arabstages.org/category/volume-10/

This is the one that is not:
https://arabstages.org/category/volume-12/

We cannot find any difference between the two why one has the categories listed and one is not showing.

Best,

Melissa Flower Gladney"

I replied "I think this may have been because, as they warn, the "Custom Sidebars plugin is NOT compatible with the new widgets edit screen (powered by Gutenberg).
Install the official Classic Widgets plugin if you want to continue using it."

I have installed Classic Widgets. Please try again. If it doesn't work, please describe in great detail what you usually do (a video or screenshots would be great.) Thanks! "

She updated: "I have taken a video of the issue. You can see how the old volumes things are showing up. I can tell no difference in the code between the two.

https://share.vidyard.com/watch/7yNxj64yj1pKGfEiWsmRg9?
[https://play.vidyard.com/7yNxj64yj1pKGfEiWsmRg9.jpg?]<https://share.vidyard.com/watch/7yNxj64yj1pKGfEiWsmRg9?>
wordpress error<https://share.vidyard.com/watch/7yNxj64yj1pKGfEiWsmRg9?>
share.vidyard.com"

Scott took a look and could not find the problem.


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Related issues

Related to CUNY Academic Commons - Bug #17346: Custom Sidebars plugin shows 'not compatible' noticeResolved2022-12-07

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