Help site redesign
Here is a link to the redesigned Help page that I am working on, using the Twenty-twenty two theme. Any feedback would be helpful. Thanks. https://helpredesign.commons.gc.cuny.edu/
Updated by Colin McDonald 5 months ago
Hi Scott, looks great to me too, thanks for doing this! I'll continue to review but wanted to point out a couple of things:
- Should we keep the line at the bottom of the page that says, "Not exactly what you're looking for? Get Help" or similar to let people know they can still email/followup? Maybe the same as the footer on the homepage, with create and account and get help?
- Do we need Help & Support as the header across the top? Maybe the breadcrumb / navigation is enough to show you where you are and how to get back, and then the header beneath that features a bit better?
- Are there internal pages that still need some updates or migrations before we review and go live? I noticed I think a plugin issue here: https://helpredesign.commons.gc.cuny.edu/frequently-asked-questions-when-getting-started-with-the-commons/
- Very minor, but the second drop-down question on the homepage needs a question mark. It looks like on the current help site it's there. Would there have been other inconsistent areas from migration we should check on?
Updated by scott voth 5 months ago
Hi Matt and Colin - Thanks for your input. I added some color to the icons. I added "Not exactly what you're looking for? Get Help" to the page template. I think that's a good idea. The reason the FAQs don't work is that we have a plugin on the Help page (Q and A) that is not available for new sites. I am not sure why it was decommissioned, but we use it extensively on the Help page. Also, I added the missing question mark - thanks for noticing. I also made the category links go to the first item in the relevant menu (like it does currently in "Teaching & Learning.") instead of going to a page listing the menu options. I think this is a cleaner way for the navigation to work. Also eliminates the need to change those three pages.
So basically, the changes I made were to add a new landing page and added/changed five templates/template parts.
I think I like having the "Help & Support" title in the heading, but can see that it might appear redundant.