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Bug #20252

closed

CUNY.IS Not Working

Added by Luke Waltzer 7 months ago. Updated 7 months ago.

Status:
Resolved
Priority name:
High
Assignee:
-
Category name:
cuny.is
Target version:
Start date:
2024-04-25
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

CUNY.is is not redirecting, and cuny.is/admin/ is not loading... error on Safari is "Load cannot follow more than 20 redirections."


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Actions #1

Updated by Boone Gorges 7 months ago

  • Category name set to cuny.is

I'm seeing the same thing. It appears that requests are never reaching the Commons server.

When I ping cuny.is, or run `dig` to get DNS info, it gives me the following IP addresses:
https://geo-lookup.ipify.org/lookup-report/A02Mgwexk9
https://geo-lookup.ipify.org/lookup-report/1EkndZbw2Z

According to this, they're both Cloudflare IPs.

When I look at whois for cuny.is, I don't see anything about CUNY: https://www.whois.com/whois/cuny.is

Is it possible that someone let the domain renewal lapse?

Actions #2

Updated by Matt Gold 7 months ago

This is very weird. I received "expiring soon" messages from the service I used to purchase the domain, but it wasn't supposed to expire until June 2024. The GC Business Office just put in the credit card this morning and completed a one-year extension (see attached). The only thing I can imagine is that somehow the renewal messed up our nameservers?

it looks like the nameservers are indeed cloudfare. Boone, can you please let me know what they should be?

Actions #3

Updated by Boone Gorges 7 months ago

I don't think it matters what the nameservers are, what matters is that the DNS records point to the correct IP. Your third screenshot https://redmine.gc.cuny.edu/attachments/28305 suggests that they're right. Can you turn off the Cloudflare integration for the A records?

Actions #5

Updated by Matt Gold 7 months ago

I think that our business office mistakenly signed up for the attached, which is the source of the problem

Actions #6

Updated by Boone Gorges 7 months ago

It looks to me like you deleted the records altogether. We need the A records, we just don't want the orange Cloudflare button to be pushed. I think you'll have to recreate them; see https://redmine.gc.cuny.edu/attachments/28305 for the correct settings.

Actions #7

Updated by Matt Gold 7 months ago

Sorry. Does this look right? I couldn't see how to make the "1 Day" to "automatic." I can give you a temporary login if it's easier for you to do this.

Actions #8

Updated by Matt Gold 7 months ago

Okay -- looks to me like it is working again now. Please confirm.

Thank you for catching this, Luke!!!!

Actions #9

Updated by Boone Gorges 7 months ago

It looks right, but cuny.is is still not working for me locally. But when I check it from a remote machine, the correct A records are there, and wget works to fetch cuny.is/boonebgorges. So maybe something is cached for me? See also https://dnschecker.org/#A/cuny.is, which looks correct.

Are others able to access cuny.is right now?

Actions #10

Updated by Matt Gold 7 months ago

FYI, cuny.is/ links are working for me generally (see cuny.is/teaching or cuny.is/gcdi ), but cuny.is/admin is not working for me.

Actions #11

Updated by Boone Gorges 7 months ago

  • Status changed from New to Resolved
  • Target version set to Not tracked

I had some debug code in place for cuny.is/admin, which has now been removed.

DNS is resolving properly for me now as well, so I think we're safe to close.

Actions #12

Updated by Matt Gold 7 months ago

awesome. thank you!

Actions #13

Updated by Luke Waltzer 7 months ago

Looking good for me. Thanks y'all.

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