Bug #20252
closedCUNY.IS Not Working
Added by Luke Waltzer 2 months ago. Updated 2 months ago.
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Description
CUNY.is is not redirecting, and cuny.is/admin/ is not loading... error on Safari is "Load cannot follow more than 20 redirections."
Files
| Screenshot 2024-04-25 at 11.01.23 AM.png (170 KB) Screenshot 2024-04-25 at 11.01.23 AM.png | Matt Gold, 2024-04-25 11:03 AM | ||
| Screenshot 2024-04-25 at 11.03.41 AM.png (314 KB) Screenshot 2024-04-25 at 11.03.41 AM.png | Matt Gold, 2024-04-25 11:04 AM | ||
| Screenshot 2024-04-25 at 11.03.53 AM.png (268 KB) Screenshot 2024-04-25 at 11.03.53 AM.png | Matt Gold, 2024-04-25 11:04 AM | ||
| Screenshot 2024-04-25 at 11.09.40 AM.png (200 KB) Screenshot 2024-04-25 at 11.09.40 AM.png | Matt Gold, 2024-04-25 11:09 AM | ||
| Screenshot 2024-04-25 at 11.11.29 AM.png (828 KB) Screenshot 2024-04-25 at 11.11.29 AM.png | Matt Gold, 2024-04-25 11:11 AM | ||
| Screenshot 2024-04-25 at 11.19.32 AM.png (231 KB) Screenshot 2024-04-25 at 11.19.32 AM.png | Matt Gold, 2024-04-25 11:20 AM |
Updated by Boone Gorges 2 months ago
- Category name set to cuny.is
I'm seeing the same thing. It appears that requests are never reaching the Commons server.
When I ping cuny.is, or run `dig` to get DNS info, it gives me the following IP addresses:
https://geo-lookup.ipify.org/lookup-report/A02Mgwexk9
https://geo-lookup.ipify.org/lookup-report/1EkndZbw2Z
According to this, they're both Cloudflare IPs.
When I look at whois for cuny.is, I don't see anything about CUNY: https://www.whois.com/whois/cuny.is
Is it possible that someone let the domain renewal lapse?
Updated by Matt Gold 2 months ago
- File Screenshot 2024-04-25 at 11.01.23 AM.png Screenshot 2024-04-25 at 11.01.23 AM.png added
- File Screenshot 2024-04-25 at 11.03.41 AM.png Screenshot 2024-04-25 at 11.03.41 AM.png added
- File Screenshot 2024-04-25 at 11.03.53 AM.png Screenshot 2024-04-25 at 11.03.53 AM.png added
This is very weird. I received "expiring soon" messages from the service I used to purchase the domain, but it wasn't supposed to expire until June 2024. The GC Business Office just put in the credit card this morning and completed a one-year extension (see attached). The only thing I can imagine is that somehow the renewal messed up our nameservers?
it looks like the nameservers are indeed cloudfare. Boone, can you please let me know what they should be?
Updated by Boone Gorges 2 months ago
I don't think it matters what the nameservers are, what matters is that the DNS records point to the correct IP. Your third screenshot https://redmine.gc.cuny.edu/attachments/28305 suggests that they're right. Can you turn off the Cloudflare integration for the A records?
Updated by Boone Gorges 2 months ago
It looks to me like you deleted the records altogether. We need the A records, we just don't want the orange Cloudflare button to be pushed. I think you'll have to recreate them; see https://redmine.gc.cuny.edu/attachments/28305 for the correct settings.
Updated by Boone Gorges 2 months ago
It looks right, but cuny.is is still not working for me locally. But when I check it from a remote machine, the correct A records are there, and wget works to fetch cuny.is/boonebgorges. So maybe something is cached for me? See also https://dnschecker.org/#A/cuny.is, which looks correct.
Are others able to access cuny.is right now?
Updated by Boone Gorges 2 months ago
- Status changed from New to Resolved
- Target version set to Not tracked
I had some debug code in place for cuny.is/admin, which has now been removed.
DNS is resolving properly for me now as well, so I think we're safe to close.