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Support #20403

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users unable to log in

Added by Marilyn Weber about 2 months ago. Updated about 2 months ago.

Status:
New
Priority name:
Urgent
Assignee:
-
Category name:
-
Target version:
-
Start date:
2024-05-26
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

User Susan Delamare reports "I am an instructor at City College and have an account on Academic Commons. Suddenly, I cannot access the site to view student websites. I need to have access to complete my grading. Please advise on this situation."

More info - "I can only access it in a very circuitous way: by first clicking on a link in an email to a student site, then clicking the login on the student page and logging in, navigating to my sites and selecting one of my sites. Only then will I have access. Otherwise, I can't get in through the regular login (screenshot attached) like I used to."

I have a similar report from another user (Jonathan McVey), and a shorter report from longtime user Pamela Stemberg.


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Screenshot__1_.png (288 KB) Screenshot__1_.png Marilyn Weber, 2024-05-26 06:06 PM
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