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Bug #22342

closed

Cloudflare error preventing access to the Commons

Added by Laurie Hurson 10 days ago. Updated 8 days ago.

Status:
Resolved
Priority name:
Normal
Assignee:
-
Category name:
-
Target version:
-
Start date:
2025-03-18
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

Hi All,

This morning I have been only able to access the Commons intermittently. More often than not, I am getting a cloudflare error " A timeout occurred Error code 524
Visit cloudflare.com for more information." See screenshot.

I am able to access the commons roughly every 10 page loads but most of the time I am getting this error. I am not sure if it is because I am trying to work on https://tlcdevsite.commons.gc.cuny.edu/ but I am also getting this error when I try to access other commons pages. Luke says this is not happening to him so it may just be me I am not sure why this would happen.

I have cleared my cache and tried to access the commons across multiple browsers. I am at the GC today.

Any insight you can provide would be much appreciated.


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Actions #1

Updated by Boone Gorges 10 days ago

Thanks, Laurie. We're in communication with Reclaim about these performance issues. At the moment, they seem to have identified the immediate problem, and the site is responding normally. I'll circle back when we have more information about root causes.

Actions #2

Updated by Laurie Hurson 10 days ago

Thanks Boone!

Actions #3

Updated by Boone Gorges 8 days ago

  • Status changed from New to Resolved

I didn't get a ton of information back from Reclaim about the source of this issue. But we haven't seen a recurrence, so I'm tentatively closing.

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