Support #23545
open
over 50,000 unconfirmed users on my private site
Added by Marilyn Weber about 2 months ago.
Updated about 2 months ago.
Category name:
WordPress Plugins
Description
Via Keeping
I'm disturbed by the fact that suddenly there are over 50,000 unconfirmed users on my private site syntax.commons.gc.cuny.edu. I started to try to bulk delete them, but it's too much.
Christina Tortora, Professor of Linguistics
I've asked her to add me as an admin
- Category name set to WordPress Plugins
- Status changed from New to Resolved
- Target version set to Not tracked
The issue is the Unconfirmed plugin was network-activated back in #23336. I've network-deactivated the plugin and only activated it on the main site.
Christina should no longer see the "Users > Unconfirmed" page in the admin dashboard.
If Christina did delete some users from the Unconfirmed admin page, then that might cause some issues for some that attempted to register and activate their accounts over the time period that Unconfirmed was network-activated until now.
Can you ask if Christina how many users she removed from the Unconfirmed page?
Thanks, will let you know when she replies.
Should this be marked as Resolved? Doing so means I can't see it when I sort.
- Status changed from Resolved to Reporter Feedback
I've reopened the ticket, Marilyn.
She replies: "It looks like somebody resolved the issue. Can someone explain to me exactly what happened, from start to finish?"
You can tell Christina that a plugin to view all unconfirmed memberships was enabled on all sites unintentionally a few weeks ago. The plugin is now deactivated across the network except for the main site only.
Just a quick question on this, Ray -- do we need to double-check whether any other plugins might be network-activated when we only want them on the main site? Wouldn't want to be exposing any other data widely and unknowingly (though I'm not sure in this case what exactly the affected user could see of the 50K unconfirmed).
Hi Ray, thanks for this information. Probably a good idea to deactivate anything we don't need network-wide and keep an eye on this for the future. When I go to that link, I get this message:
"You attempted to access the "CUNY Academic Commons" dashboard, but you do not currently have privileges on this site. If you believe you should be able to access the "CUNY Academic Commons" dashboard, please contact your network administrator."
Perhaps this is related to the issue we've had before with Commons-wide admin access going away for people.
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