Bug #2359

Jetpack plugin disabled?

Added by Chris Caruso about 9 years ago. Updated about 9 years ago.

Priority name:
Category name:
WordPress (misc)
Target version:
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Hi, on the ARC web site ( we are getting an error message in our Dashboard that says:

"The plugin jetpack/jetpack.php has been deactivated due to an error: Plugin file does not exist."

Thanks for any help getting Jetpack working again.



Related issues

Has duplicate CUNY Academic Commons - Bug #2368: Numerous Problems due to Jetpack Duplicate2013-01-07


#1 Updated by Matt Gold about 9 years ago

  • Category name set to WordPress (misc)
  • Status changed from New to Assigned
  • Assignee set to Boone Gorges

#2 Updated by Boone Gorges about 9 years ago

  • Status changed from Assigned to Resolved
  • Target version set to 1.4.16
  • Severity set to High impact

I'm not totally sure how this happened. There are sometimes some weird issues with the way that Jetpack upgrades, and I guess in this case the files got corrupted.

I've reinstated Jetpack in, and it will go live in the next release (Friday).

Sorry for the inconvenience!

#3 Updated by Chris Caruso about 9 years ago

Great! Thank you!

#4 Updated by Boone Gorges about 9 years ago

Chris and Marilynn - Jetpack is reinstated, and I've manually reactivated it on and Again, my apologies for the inconvenience.

#5 Updated by Marilynn Johnson about 9 years ago

Thanks for your work! I also see it is now working at and the other student and faculty pages. My site stats are up and counting as well. Again, thanks for taking care of this so quickly.

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