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Bug #2368

closed

Numerous Problems due to Jetpack

Added by Marilynn Johnson almost 12 years ago. Updated about 11 years ago.

Status:
Duplicate
Priority name:
High
Assignee:
Category name:
WordPress (misc)
Target version:
-
Start date:
2013-01-07
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

Hello Commons Team!

I am in charge of the philosophy.commons.gc.cuny.edu page. For about a week now there have been quite a few problems on my site. It seems the root cause of this is that the Jetpack application which I used for a number of things on my Site is now gone. I am hoping it is possible to reinstate/fix Jetpack. If that isn't possible I will see if there is another program I can use to do some of these things - but I would like to wait to try this step until I see if it is possible to fix Jetpack first.

I think it is likely quite a few prospective students are using the Site as applications are due next week and I want to show them the best of our department so I hope this can be resolved as quickly as possible.

The problems that are currently on my website due to Jetpack's being gone are:

- embedded. mp3s are showing up as a black bar http://philosophy.commons.gc.cuny.edu/rationally-speaking-jesse-prinz-on-looking-beyond-human-nature/

- embedded videos from youtube and vimeo are displaying only the url http://philosophy.commons.gc.cuny.edu/daniel-shargel-on-the-philosophy-of-emotions/

- a number of features that were on the left and right toolbars are gone (images, recently viewed pages, subscribe) http://philosophy.commons.gc.cuny.edu/

- site stats are no longer available (internal problem)

I also used the Jetpack feature for some faculty and student Sites that are experiencing the same problems. Since some of these faculty members & students are new to using the Commons and did so at my urging I hope to fix this problem before I get an email from one of them asking what is wrong with their Sites. http://neale.commons.gc.cuny.edu/media/

I appreciate all you do to keep the Commons running smoothly!

Thank you very much,
Marilynn Johnson


Related issues

Is duplicate of CUNY Academic Commons - Bug #2359: Jetpack plugin disabled?ResolvedBoone Gorges2012-12-29

Actions
Actions #1

Updated by Matt Gold almost 12 years ago

  • Category name set to WordPress (misc)
  • Status changed from New to Assigned
  • Assignee set to Boone Gorges
  • Severity set to Normal
Actions #2

Updated by Boone Gorges almost 12 years ago

  • Status changed from Assigned to Duplicate

Thanks for the report. This is a duplicate of #2359

Actions #3

Updated by Marilynn Johnson about 11 years ago

Hello Commons Team!

I'm having issues with my .mp3 audio files again. I think this is a Jetpack related issue. Normally audio files display as a gray play button within the text but now it either shows "<a" or "download file". It is an issue that is cropping up across themes - on both my philosophy commons website and on faculty websites I helped make. I'm asking because I also had a student ask me about posting .mp3s of some radio shows he'd recorded on the commons and when I went to show him how easy it was I encountered this problem. Please check this out when you get a chance. Thanks! Marilynn

Example of problem on Philosophy Commons: http://philosophy.commons.gc.cuny.edu/godfrey-smith-podcast-how-do-octopuses-think/
Example on faculty website (below videos): http://neale.commons.gc.cuny.edu/media/

Actions #4

Updated by Matt Gold about 11 years ago

Hi Marilynn,

Can I ask you to create a new ticket for this issue? Many thanks!

Best,

Matt

Actions #5

Updated by Marilynn Johnson about 11 years ago

Sure thing, Matt! I just did so. Thanks for your help.

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