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Support #24002

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Response time is very slow for editing and accessing sites

Added by scott voth 28 days ago. Updated 13 days ago.

Status:
New
Priority name:
Normal
Assignee:
Category name:
Server
Target version:
-
Start date:
2025-11-25
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

I have noticed this from 4:00PM to 5:00 pm on November 25th

Actions #1

Updated by Colin McDonald 28 days ago

Hi Scott, thanks for reporting this. Can you keep us posted on whether this persists for you on the tasks you were doing? I haven't noticed the issues myself, but I also haven't been as active on the Commons the last day or two.

Actions #2

Updated by scott voth 27 days ago

It seems much better today.

Actions #3

Updated by scott voth 25 days ago

Response time is sluggish again today - Friday - 5:00pm.

Actions #4

Updated by Colin McDonald 21 days ago

Hi Scott, has it stabilized for you since your last update?

Actions #5

Updated by scott voth 21 days ago

Today response time is great - really fast. Yesterday I noticed some sporadic slowness.

Actions #6

Updated by scott voth 21 days ago

Maybe I spoke too soon - now it is slow again - Dec 2 2:08PM

Actions #7

Updated by scott voth 21 days ago

Fast again - maybe something was running on server??

Actions #8

Updated by Colin McDonald 21 days ago

Huh, I wonder. I'm not aware of anything. And this is just for general tasks, like loading the main site and maybe updating a page or something like that?

Actions #9

Updated by scott voth 21 days ago

Just go a server error message. Dec 2 4:29PM

Technical Details
Web server is returning an unknown error

There is an unknown connection issue between Cloudflare and the origin web server. As a result, the web page can not be displayed.

Ray ID: 9a7de5261ea1cb2e
Your IP address: 2600:4041:5471:7500:598b:8dd8:d12e:42f2
Error reference number: 520
Cloudflare Location: Newark

Ray ID: 9a7de5261ea1cb2e
IP: 2600:4041:5471:7500:598b:8dd8:d12e:42f2

Actions #10

Updated by Colin McDonald 21 days ago

Thanks, Scott. Luke is also reporting slowness in #24026 -- I will loop in Reclaim.

Actions #11

Updated by Raffi Khatchadourian 13 days ago

I'm also experiencing some slowdown today.

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