Prospective Member has trouble signing up
A potential member writes in to say that she has signed up for the site but never received a confirmation email from the site. I advised her to 1. check her spam folder and 2. wait a few more hours to see whether the email came through. She gave it ten hours, but still no email.
Can you explain how you would troubleshoot this so that we can document it for future cases? This problem seems to pop up a lot. I know that other members successfully signed up for accounts both before and after the time this person signed up yesterday.
I am cc'ing our community team on this so they can troubleshoot it in the future