CUNY Academic Commons

I took a little time and watched the demo for User Voice, and I think there are some good features that we might consider adopting (and a lot we probably don't need). Instead of directing email requests to commons.gc.cuny.edu - maybe we should take advantage of their email tracking system. I think it would be easier to support, and I think there is functionality that lets you store answers to common questions, and develop a knowledge base that could link to codex articles. Members might easily check out common questions and resolutions, and not even need to write the email. There seems to be a bunch of options, but the pricing/month goes up fast. I don't think we need much more than the standard plan - but not sure.

So would like to know what our contract is currently, what options we have now that we aren't using, and how much more are we willing to spend (that is, if we need to spend more?)

Thanks