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Bug #305

Confirmation emails not received

Added by Matt Gold almost 9 years ago. Updated almost 9 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Category name:
WordPress (misc)
Target version:
Start date:
2010-08-26
Due date:
% Done:

0%

Estimated time:

Description

Someone helping grad students register for the Commons for a class reports that two students haven't received account creation confirmation emails. Can you check the database to see whether the registration for went through?

History

#1 Updated by Boone Gorges almost 9 years ago

  • Subject changed from Another sign-up problem to Confirmation emails not received

#2 Updated by Boone Gorges almost 9 years ago

Yes, I see four registration attempts. That suggests that the email was sent, but ended up in spam.

If you'd like, I can give you the activation key (and corresponding activation link) to pass along to the user, so that he can complete the signup process.

#3 Updated by Boone Gorges almost 9 years ago

  • Status changed from Assigned to Reporter Feedback

#4 Updated by Matt Gold almost 9 years ago

Four attempts by the same address?

I don't remember seeing a place to enter the activation code, so we'd need to give the users some directions. Let me ask them to look in their spam folders first. Perhaps I should tell them to also call Tech support and whitelist the commons domain in their spam detection tool?

#5 Updated by Boone Gorges almost 9 years ago

The email that was supposed to have been sent would have contained an activation URL that, when clicked, would complete registration. I am offering to send that link.

It is a good idea to have the user look in spam folders. If it's found there, then talking to the GC mail people might be a good idea.

#6 Updated by Boone Gorges almost 9 years ago

  • Target version set to Not tracked

#7 Updated by Matt Gold almost 9 years ago

Okay. Asked the person who contacted me to 1) ask students to look in spam filter, and, if unsuccessful, to 2) contact tech support at their colleges to see if they can whitelist our domain. Told her that if neither works, we'll try another way. Let's leave this on Feedback for now. I'll report back when I hear something.

#8 Updated by Boone Gorges almost 9 years ago

Ping. Heard anything?

#9 Updated by Matt Gold almost 9 years ago

  • Status changed from Reporter Feedback to Resolved

Thanks for the ping and for your work on this. I think we can close this ticket.

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