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Bug #3260

closed

Reply By Email not working

Added by Sarah Morgano almost 11 years ago. Updated almost 11 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Raymond Hoh
Category name:
Reply By Email
Target version:
-
Start date:
2014-06-09
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

Steven Klein just reported 2 instances of his replies by email not going through:

http://commons.gc.cuny.edu/groups/journal-of-interactive-technology-and-pedagogy/forum/topic/new-design-mock-up/#post-18553
and
http://commons.gc.cuny.edu/groups/journal-of-interactive-technology-and-pedagogy/forum/topic/managing-editor/#post-18552

I just tested on the Commons Team Testing group and my reply by email did go through.

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 #1

Updated by Matt Gold almost 11 years ago

  • Status changed from New to Assigned
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 #2

Updated by Raymond Hoh almost 11 years ago

Hi everyone,

I checked the RBE log and Stephen's email's never made it to parsing.

Next, I logged in to the CUNY Gmail account and found that Stephen's emails were marked as spam by Gmail. I just unmarked these emails as spam. As such, the emails should post now.

Will need to see why GMail is marking Stephen's email as spam.

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 #3

Updated by Raymond Hoh almost 11 years ago

  • Status changed from Assigned to Resolved

I've just added a GMail filter to make sure emails from the "gc.cuny.edu" domain are never marked as spam. This should probably alleviate some of the issues we've had recently with missing reply-by-emails.

Marking as resolved.

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 #4

Updated by Matt Gold almost 11 years ago

Wow -- that's huge. Thank you, Ray.

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