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Bug #3462

Blog invitation not being received

Added by Sarah Morgano over 4 years ago. Updated about 3 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Category name:
Membership
Target version:
Start date:
2014-09-12
Due date:
% Done:

0%

Estimated time:

Description

Carrie Hintz () invited Stephen Spencer to the Enlightenment Utopias blog and has reported that he has not received an invitation via email or when he logs into the Commons.


Related issues

Has duplicate CUNY Academic Commons - Support #3500: Invitation to Join Site Unsuccessful?Rejected2014-09-28

History

#1 Updated by Matt Gold over 4 years ago

  • Category name set to Membership
  • Status changed from New to Assigned
  • Assignee set to Boone Gorges

#2 Updated by Boone Gorges over 4 years ago

  • Assignee changed from Boone Gorges to Matt Gold

I see that the user has been successfully invited at the WordPress level. No notification should be expected for this action when logging into the Commons (it's not built into BP, though it's not a bad idea now that I think about it). But an email should have been received.

Matt, could I ask you to submit a request to IT for a recent copy of the maillog to be copied to the commons user's home directory? Thanks.

#3 Updated by Matt Gold over 4 years ago

requested

#4 Updated by Matt Gold over 4 years ago

From Raghav: I have given access to /var/log/maillog to commons user. This will allow you to check mail logs directly. Please test.

#5 Updated by Boone Gorges over 4 years ago

Thanks, Matt. This worked, but unfortunately enough time has passed that the current maillog no longer contains the time period in question. Can you ask Raghav to grant access to maillog-20140914 and maillog-20140907?

#6 Updated by Matt Gold over 4 years ago

Requested

#7 Updated by Sarah Morgano over 4 years ago

Any updates on this? Carrie has reached out to us again about this. Stephen Spencer still does not have access to the blog.

#8 Updated by Boone Gorges over 4 years ago

  • Status changed from Assigned to Reporter Feedback
  • Assignee changed from Matt Gold to Boone Gorges
  • Target version set to Not tracked

Sorry about the delay - I forgot that I'd been granted direct access to the required maillog (it wasn't updated in this ticket, but it happened elsewhere and I was informed directly).

I've checked the logs and see a number of outgoing emails to Stephen from Sep 11 and Sep 12. I see no indication that there were failures, at least not at the mailserver level. I'm afraid I don't have access to the contents of the emails, so I can't say anything more conclusive than this.

Given that this appears to be an isolated incident (haven't heard of any more situations like this - it would be a big problem if it were, say, Brooklyn-College-wide), I'd suggest that I manually add Stephen to the blog. Could you check with Carrie that this will be OK, and double-check the Role that she'd like for him?

#9 Updated by Matt Gold over 4 years ago

Please convey what Boone has written here, too. Many thanks

#10 Updated by Sarah Morgano over 4 years ago

Thanks, Boone. Carrie would like Stephen to be added as an admin.

#11 Updated by Sarah Morgano over 4 years ago

  • Status changed from Reporter Feedback to Assigned

#12 Updated by Boone Gorges over 4 years ago

  • Status changed from Assigned to Reporter Feedback

Added. Please have Carrie verify, and please send my apologies for the troubles and for the delay.

#13 Updated by Boone Gorges about 3 years ago

  • Status changed from Reporter Feedback to Resolved

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