Blog invitation not being received
Carrie Hintz (firstname.lastname@example.org) invited Stephen Spencer to the Enlightenment Utopias blog and has reported that he has not received an invitation via email or when he logs into the Commons.
#2 Updated by Boone Gorges over 4 years ago
- Assignee changed from Boone Gorges to Matt Gold
I see that the user has been successfully invited at the WordPress level. No notification should be expected for this action when logging into the Commons (it's not built into BP, though it's not a bad idea now that I think about it). But an email should have been received.
Matt, could I ask you to submit a request to IT for a recent copy of the maillog to be copied to the commons user's home directory? Thanks.
#8 Updated by Boone Gorges over 4 years ago
- Status changed from Assigned to Reporter Feedback
- Assignee changed from Matt Gold to Boone Gorges
- Target version set to Not tracked
Sorry about the delay - I forgot that I'd been granted direct access to the required maillog (it wasn't updated in this ticket, but it happened elsewhere and I was informed directly).
I've checked the logs and see a number of outgoing emails to Stephen from Sep 11 and Sep 12. I see no indication that there were failures, at least not at the mailserver level. I'm afraid I don't have access to the contents of the emails, so I can't say anything more conclusive than this.
Given that this appears to be an isolated incident (haven't heard of any more situations like this - it would be a big problem if it were, say, Brooklyn-College-wide), I'd suggest that I manually add Stephen to the blog. Could you check with Carrie that this will be OK, and double-check the Role that she'd like for him?