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Support #3675

Point custom domain to a Commons blog

Added by Alex Hills over 4 years ago. Updated over 4 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Category name:
Domain Mapping
Target version:
Start date:
2014-11-20
Due date:
% Done:

0%

Estimated time:

Description

I have registered arabstages.org on the Segal Center's dreamhost account. We would like to point this domain to https://arabstages.commons.gc.cuny.edu/

Please let me know what changes I should make to our namesevers in order for this to happen or if there's something else I should do.

Thanks!
Alex

History

#1 Updated by Boone Gorges over 4 years ago

  • Status changed from New to Assigned
  • Assignee changed from Boone Gorges to Matt Gold

Hi Alex - Sounds good. Please point your CNAME record to 146.96.128.200. See http://codex.commons.gc.cuny.edu/domain-mapping-commons/ for more info.

Reassigning to Matt, as he has to make a request of IT to get the ball rolling on our end.

#2 Updated by Matt Gold over 4 years ago

request made

#3 Updated by Boone Gorges over 4 years ago

  • Target version set to Not tracked

#4 Updated by Matt Gold over 4 years ago

  • Assignee changed from Matt Gold to Boone Gorges

IT reports that this has been set up.

#5 Updated by Boone Gorges over 4 years ago

  • Status changed from Assigned to Resolved

I've configured this on the Commons, and http://www.arabstages.org is now resolving to the Commons. Please reopen if you have any problems.

#6 Updated by Alex Hills over 4 years ago

http://www.arabstages.org is resolving fine but http://arabstages.org does not. I checked with Dreamhost (where I registered the domain name) and they suggested that I create an A name record that points to 146.96.128.200. I created this and I now receive an error message:

Error establishing a database connection

when I go to http://arabstages.org. http://www.arabstages.org works fine.

Any ideas? Thanks.

#7 Updated by Boone Gorges over 4 years ago

Dreamhost's documentation says that you can't have a CNAME record for the root domain. I'd suggest you go ahead and create an A name record as they suggest, and see whether it works.

#8 Updated by Alex Hills over 4 years ago

I've done this and I'm now receiving the attached message. This wasn't showing up before I made this change. It only shows up when I leave out the "www." Should this correct itself over time or is there something on the commons side that needs to be changed?

Thanks,
Alex

#9 Updated by Boone Gorges over 4 years ago

Before you created the A record, what was happening when you tried to load http://arabstages.org? You just got a timeout?

When I attempt to ping arabstages.org, I get nothing, which suggests that the A record is not propagated. You may need to wait a few hours before trying it.

#10 Updated by Alex Hills over 4 years ago

Correct, I was just getting a timeout.

#11 Updated by Alex Hills over 4 years ago

Strange, I am now getting the error message:

"This webpage has a redirect loop"

The site keeps sending me back and forth from http://www.arabstages.org and https://arabstages.commons.gc.cuny.edu/

#12 Updated by Alex Hills over 4 years ago

This same error is now appearing for europeanstages.org and jadtjournal.org.

#13 Updated by Alex Hills over 4 years ago

http://arabstages.org is still giving me an error message that reads:

"Error establishing a database connection"

while http://www.arabstages.org is loading fine.

Any chance there might be a problem in the way CUNY is routing the URL? I do see the CUNY favicon appear when I go to http://arabstages.org which leads me to believe the settings on the Dreamhost account are set up correctly.

Thanks,
Alex

#14 Updated by Matt Gold over 4 years ago

  • Status changed from Resolved to Assigned
  • Assignee changed from Boone Gorges to Matt Gold

let me check with Grad Center IT; I think they may need to make an adjustment.

#15 Updated by Alex Hills over 4 years ago

Hi Matt,

Sorry to bother you about this but I'm wondering if you'd heard anything. The Arab Stages publication is being launched tonight and I am hoping that we can fix this as soon as possible.

Thanks,
Alex

#16 Updated by Matt Gold over 4 years ago

This is what I heard:

There is no resource issue on the server. It has ~50 MySQL connections at present and can handle more. I tested going to few other sites hosted on commons and all worked fine. I believe there is some misconfiguration elsewhere which is preventing this site to function. Can we check if wordpress is configured correctly.

I verified the apache configuration and it looks good to me.

I responded asking IT to confirm that the URL should work with or without the www prefix, but I haven't heard anything. I will nudge.

#17 Updated by Boone Gorges over 4 years ago

  • Status changed from Assigned to Reporter Feedback

I've made some additional configuration changes and it appears to be working now. (This is a config I'd tested before but found broken; I assume that something has changed either at the server or DNS level in the meantime to make it work.) Please verify.

#18 Updated by Alex Hills over 4 years ago

This is working perfectly for me now. Thank you both for your help on this!
Alex

#19 Updated by Boone Gorges over 4 years ago

  • Status changed from Reporter Feedback to Resolved

Cool - thanks for your patience!

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