Support #3675
closedPoint custom domain to a Commons blog
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Description
I have registered arabstages.org on the Segal Center's dreamhost account. We would like to point this domain to https://arabstages.commons.gc.cuny.edu/
Please let me know what changes I should make to our namesevers in order for this to happen or if there's something else I should do.
Thanks!
Alex
Files
Updated by Boone Gorges about 9 years ago
- Status changed from New to Assigned
- Assignee changed from Boone Gorges to Matt Gold
Hi Alex - Sounds good. Please point your CNAME record to 146.96.128.200. See http://codex.commons.gc.cuny.edu/domain-mapping-commons/ for more info.
Reassigning to Matt, as he has to make a request of IT to get the ball rolling on our end.
Updated by Matt Gold about 9 years ago
- Assignee changed from Matt Gold to Boone Gorges
IT reports that this has been set up.
Updated by Boone Gorges about 9 years ago
- Status changed from Assigned to Resolved
I've configured this on the Commons, and http://www.arabstages.org is now resolving to the Commons. Please reopen if you have any problems.
Updated by Alex Hills about 9 years ago
http://www.arabstages.org is resolving fine but http://arabstages.org does not. I checked with Dreamhost (where I registered the domain name) and they suggested that I create an A name record that points to 146.96.128.200. I created this and I now receive an error message:
Error establishing a database connection
when I go to http://arabstages.org. http://www.arabstages.org works fine.
Any ideas? Thanks.
Updated by Boone Gorges about 9 years ago
Dreamhost's documentation says that you can't have a CNAME record for the root domain. I'd suggest you go ahead and create an A name record as they suggest, and see whether it works.
Updated by Alex Hills about 9 years ago
I've done this and I'm now receiving the attached message. This wasn't showing up before I made this change. It only shows up when I leave out the "www." Should this correct itself over time or is there something on the commons side that needs to be changed?
Thanks,
Alex
Updated by Boone Gorges about 9 years ago
Before you created the A record, what was happening when you tried to load http://arabstages.org? You just got a timeout?
When I attempt to ping arabstages.org, I get nothing, which suggests that the A record is not propagated. You may need to wait a few hours before trying it.
Updated by Alex Hills about 9 years ago
Strange, I am now getting the error message:
"This webpage has a redirect loop"
The site keeps sending me back and forth from http://www.arabstages.org and https://arabstages.commons.gc.cuny.edu/
Updated by Alex Hills about 9 years ago
This same error is now appearing for europeanstages.org and jadtjournal.org.
Updated by Alex Hills almost 9 years ago
http://arabstages.org is still giving me an error message that reads:
"Error establishing a database connection"
while http://www.arabstages.org is loading fine.
Any chance there might be a problem in the way CUNY is routing the URL? I do see the CUNY favicon appear when I go to http://arabstages.org which leads me to believe the settings on the Dreamhost account are set up correctly.
Thanks,
Alex
Updated by Matt Gold almost 9 years ago
- Status changed from Resolved to Assigned
- Assignee changed from Boone Gorges to Matt Gold
let me check with Grad Center IT; I think they may need to make an adjustment.
Updated by Alex Hills almost 9 years ago
Hi Matt,
Sorry to bother you about this but I'm wondering if you'd heard anything. The Arab Stages publication is being launched tonight and I am hoping that we can fix this as soon as possible.
Thanks,
Alex
Updated by Matt Gold almost 9 years ago
This is what I heard:
There is no resource issue on the server. It has ~50 MySQL connections at present and can handle more. I tested going to few other sites hosted on commons and all worked fine. I believe there is some misconfiguration elsewhere which is preventing this site to function. Can we check if wordpress is configured correctly.
I verified the apache configuration and it looks good to me.
I responded asking IT to confirm that the URL should work with or without the www prefix, but I haven't heard anything. I will nudge.
Updated by Boone Gorges almost 9 years ago
- Status changed from Assigned to Reporter Feedback
I've made some additional configuration changes and it appears to be working now. (This is a config I'd tested before but found broken; I assume that something has changed either at the server or DNS level in the meantime to make it work.) Please verify.
Updated by Alex Hills almost 9 years ago
This is working perfectly for me now. Thank you both for your help on this!
Alex
Updated by Boone Gorges almost 9 years ago
- Status changed from Reporter Feedback to Resolved
Cool - thanks for your patience!