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Support #3675

closed

Point custom domain to a Commons blog

Added by Alex Hills over 10 years ago. Updated over 10 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Matt Gold
Category name:
Domain Mapping
Target version:
Not tracked
Start date:
2014-11-20
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

I have registered arabstages.org on the Segal Center's dreamhost account. We would like to point this domain to https://arabstages.commons.gc.cuny.edu/

Please let me know what changes I should make to our namesevers in order for this to happen or if there's something else I should do.

Thanks!
Alex

Files

Screen Shot 2014-12-01 at 3.28.32 PM.png (56.8 KB) Screen Shot 2014-12-01 at 3.28.32 PM.png Alex Hills, 2014-12-01 03:29 PM
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 #1

Updated by Boone Gorges over 10 years ago

  • Status changed from New to Assigned
  • Assignee changed from Boone Gorges to Matt Gold

Hi Alex - Sounds good. Please point your CNAME record to 146.96.128.200. See http://codex.commons.gc.cuny.edu/domain-mapping-commons/ for more info.

Reassigning to Matt, as he has to make a request of IT to get the ball rolling on our end.

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 #2

Updated by Matt Gold over 10 years ago

request made

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 #3

Updated by Boone Gorges over 10 years ago

  • Target version set to Not tracked
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 #4

Updated by Matt Gold over 10 years ago

  • Assignee changed from Matt Gold to Boone Gorges

IT reports that this has been set up.

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 #5

Updated by Boone Gorges over 10 years ago

  • Status changed from Assigned to Resolved

I've configured this on the Commons, and http://www.arabstages.org is now resolving to the Commons. Please reopen if you have any problems.

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 #6

Updated by Alex Hills over 10 years ago

http://www.arabstages.org is resolving fine but http://arabstages.org does not. I checked with Dreamhost (where I registered the domain name) and they suggested that I create an A name record that points to 146.96.128.200. I created this and I now receive an error message:

Error establishing a database connection

when I go to http://arabstages.org. http://www.arabstages.org works fine.

Any ideas? Thanks.

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 #7

Updated by Boone Gorges over 10 years ago

Dreamhost's documentation says that you can't have a CNAME record for the root domain. I'd suggest you go ahead and create an A name record as they suggest, and see whether it works.

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 #8

Updated by Alex Hills over 10 years ago

I've done this and I'm now receiving the attached message. This wasn't showing up before I made this change. It only shows up when I leave out the "www." Should this correct itself over time or is there something on the commons side that needs to be changed?

Thanks,
Alex

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 #9

Updated by Boone Gorges over 10 years ago

Before you created the A record, what was happening when you tried to load http://arabstages.org? You just got a timeout?

When I attempt to ping arabstages.org, I get nothing, which suggests that the A record is not propagated. You may need to wait a few hours before trying it.

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 #10

Updated by Alex Hills over 10 years ago

Correct, I was just getting a timeout.

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 #11

Updated by Alex Hills over 10 years ago

Strange, I am now getting the error message:

"This webpage has a redirect loop"

The site keeps sending me back and forth from http://www.arabstages.org and https://arabstages.commons.gc.cuny.edu/

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 #12

Updated by Alex Hills over 10 years ago

This same error is now appearing for europeanstages.org and jadtjournal.org.

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 #13

Updated by Alex Hills over 10 years ago

http://arabstages.org is still giving me an error message that reads:

"Error establishing a database connection"

while http://www.arabstages.org is loading fine.

Any chance there might be a problem in the way CUNY is routing the URL? I do see the CUNY favicon appear when I go to http://arabstages.org which leads me to believe the settings on the Dreamhost account are set up correctly.

Thanks,
Alex

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 #14

Updated by Matt Gold over 10 years ago

  • Status changed from Resolved to Assigned
  • Assignee changed from Boone Gorges to Matt Gold

let me check with Grad Center IT; I think they may need to make an adjustment.

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 #15

Updated by Alex Hills over 10 years ago

Hi Matt,

Sorry to bother you about this but I'm wondering if you'd heard anything. The Arab Stages publication is being launched tonight and I am hoping that we can fix this as soon as possible.

Thanks,
Alex

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 #16

Updated by Matt Gold over 10 years ago

This is what I heard:

There is no resource issue on the server. It has ~50 MySQL connections at present and can handle more. I tested going to few other sites hosted on commons and all worked fine. I believe there is some misconfiguration elsewhere which is preventing this site to function. Can we check if wordpress is configured correctly.

I verified the apache configuration and it looks good to me.

I responded asking IT to confirm that the URL should work with or without the www prefix, but I haven't heard anything. I will nudge.

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 #17

Updated by Boone Gorges over 10 years ago

  • Status changed from Assigned to Reporter Feedback

I've made some additional configuration changes and it appears to be working now. (This is a config I'd tested before but found broken; I assume that something has changed either at the server or DNS level in the meantime to make it work.) Please verify.

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 #18

Updated by Alex Hills over 10 years ago

This is working perfectly for me now. Thank you both for your help on this!
Alex

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 #19

Updated by Boone Gorges over 10 years ago

  • Status changed from Reporter Feedback to Resolved

Cool - thanks for your patience!

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