CUNY Academic Commons

request made

http://www.arabstages.org is resolving fine but http://arabstages.org does not. I checked with Dreamhost (where I registered the domain name) and they suggested that I create an A name record that points to 146.96.128.200. I created this and I now receive an error message:

Error establishing a database connection

when I go to http://arabstages.org. http://www.arabstages.org works fine.

Any ideas? Thanks.

Dreamhost's documentation says that you can't have a CNAME record for the root domain. I'd suggest you go ahead and create an A name record as they suggest, and see whether it works.

Before you created the A record, what was happening when you tried to load http://arabstages.org? You just got a timeout?

When I attempt to ping arabstages.org, I get nothing, which suggests that the A record is not propagated. You may need to wait a few hours before trying it.

Correct, I was just getting a timeout.

Strange, I am now getting the error message:

"This webpage has a redirect loop"

The site keeps sending me back and forth from http://www.arabstages.org and https://arabstages.commons.gc.cuny.edu/

This same error is now appearing for europeanstages.org and jadtjournal.org.

http://arabstages.org is still giving me an error message that reads:

"Error establishing a database connection"

while http://www.arabstages.org is loading fine.

Any chance there might be a problem in the way CUNY is routing the URL? I do see the CUNY favicon appear when I go to http://arabstages.org which leads me to believe the settings on the Dreamhost account are set up correctly.

Thanks,
Alex

Hi Matt,

Sorry to bother you about this but I'm wondering if you'd heard anything. The Arab Stages publication is being launched tonight and I am hoping that we can fix this as soon as possible.

Thanks,
Alex

This is what I heard:

There is no resource issue on the server. It has ~50 MySQL connections at present and can handle more. I tested going to few other sites hosted on commons and all worked fine. I believe there is some misconfiguration elsewhere which is preventing this site to function. Can we check if wordpress is configured correctly.

I verified the apache configuration and it looks good to me.

I responded asking IT to confirm that the URL should work with or without the www prefix, but I haven't heard anything. I will nudge.

This is working perfectly for me now. Thank you both for your help on this!
Alex