Domain mapping request - Sujatha Fernandes
#11 Updated by Raymond Hoh over 5 years ago
This makes me think her domain settings were not entered correctly.
Scott, can you make sure her domain settings are correct?
#12 Updated by scott voth over 5 years ago
Sujatha has been having a very hard time configuring her domain mapping with GoDaddy. Can we complete domain verification for her? See below:
"I have been on the phone with GoDaddy several times today. I was trying to switch my domain name to another service, as I was told it might work easier with another service. But since I just transferred to GoDaddy from Google, there is a 60 day wait period, which means I can't transfer to another company now.
So I went back to the instructions you gave me here from SquareSpace. This time I was able to make the changes, with the help of a tech person from Go Daddy. One thing, here you say that "No change should be made to A records." Yet in the instructions that you sent me from Squarespace, it says that you must go in and Add an A record and put the numbers you gave me into the "points to" box. That's where I was getting confused.
GoDaddy said that I have put in all the correct information on my end, and that now the CUNY Commons must complete domain verification, just as it says in the SquareSpace instructions. This is what it says on the link you sent me:Step 6 - Complete Domain Verification[top]Return to the Squarespace domains panel (Step 1). Under your domain name, click Verify Domain to complete the domain mapping process.Your GoDaddy domain will appear in your Squarespace domains settings immediately after completing this step. Both the www and non-www version of your domain are automatically added.
So please let me know when you have done this. It's been such an ordeal from start to finish, I'm really hoping that this works now!
#13 Updated by scott voth over 5 years ago
Hi - Sujatha sent an note via ZenDesk asking about the status of this one. Apparently, on GoDaddy, she gets the message that CUNY Commons must complete domain verification. She's been having a hard time configuring her domain mapping with GoDaddy, but seems to be getting close. GoDaddy seems to insist on changing both the A Record and CNAME. See https://cunycommons.zendesk.com/agent/tickets/74
#15 Updated by Matt Gold over 5 years ago
Can you please help us troubleshoot this? Screenshots from Sujatha's DNS host are attached. She's very frustrated, and I'm not sure whether the remaining work needs to be done by us, IT, or her/her host.
The situation now is that her site is redirecting but not mapping
Thank you in advance for your help.
#16 Updated by Boone Gorges over 5 years ago
- Status changed from Assigned to Reporter Feedback
- Target version set to Not tracked