CUNY Academic Commons

Joseph Lynch forgot his password and is having difficulty getting a new password. This is from his email to commons@gc.cuny.edu:

*Hi team, I'm trying to login, but my password wasn't working. So I tried
the password reminder and when I click on the link it just brings me
back to the login page with no new password prompts.

On 12/15/2010 11:35 AM, commons.gc.cuny.edu wrote:

Someone has asked to reset the password for the following site and username.

http://commons.gc.cuny.edu/

Username: joelynch

To reset your password visit the following address, otherwise just ignore this email and nothing will happen.

http://commons.gc.cuny.edu/wp-login.php?action=rp&key=hNC8ZwNoZRsIZya1pgV7&login=joelynch*

I tested this and ran into the same problem as Joe, but when I selected the URL attached to the email it did prompt another email which did give me my password.

Here was the exact process...
I selected "Lost Your Password" which took me to a page with the following information: "Please enter your username or e-mail address. You will receive a new password via e-mail." After I entered my username is said: "Check your e-mail for the confirmation link." (which contradicts the previous message). When I went into my email and selected the URL it took me to the login page which stated: "Check your e-mail for your new password." I then received an additional email with a new password.

I sent a follow up email to Joseph asking him to please select the URL in the email and see if that prompts another email with the password, but the process seems confusing. I'm still waiting from him to find out if he did indeed receive an additional email with his password and will update this ticket accordingly.

Thanks,

Sarah