Re-directing Help Requests
I think that when a user currently clicks on "Send Us a Message" via the help tab (see attached screenshot), the entered request goes to email@example.com. We'd now prefer it to go to firstname.lastname@example.org . Ray, Matt has asked me to assign this to you. Thanks!
- Marilyn (email@example.com)
#1 Updated by Boone Gorges about 3 years ago
- Category name set to ZenDesk
- Target version set to Not tracked
Ray, I'm not sure if this requires a Zendesk config change, or if it needs a change in the codebase. If there will be related commits, please feel free to move into the next available milestone.
#2 Updated by Matt Gold about 3 years ago
Thanks to you both. Given the importance of this, I'd like to request that this be handled as soon as possible, as support emails sent to the current address will not be forwarded to Zendesk. Marilyn is checking the Commons account manually on a regular basis but it would be much preferable to get messages out to Zendesk and into our email inboxes. thank you!
#3 Updated by Raymond Hoh about 3 years ago
Sorry for missing this one!
I logged in to Zendesk and have removed
firstname.lastname@example.org from "Channels / Email / Support addresses".
This should fix the problem and emails should now fallback to
Let me know if this works or not.