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Bug #4918

Re-directing Help Requests

Added by Marilyn Weber over 3 years ago. Updated about 3 years ago.

Status:
Resolved
Priority name:
High
Assignee:
Category name:
ZenDesk
Target version:
Start date:
2015-11-18
Due date:
% Done:

0%

Estimated time:

Description

I think that when a user currently clicks on "Send Us a Message" via the help tab (see attached screenshot), the entered request goes to . We'd now prefer it to go to . Ray, Matt has asked me to assign this to you. Thanks!
- Marilyn ()

Help.JPG (31 KB) Help.JPG Marilyn Weber, 2015-11-18 12:11 PM

History

#1 Updated by Boone Gorges about 3 years ago

  • Category name set to ZenDesk
  • Target version set to Not tracked

Ray, I'm not sure if this requires a Zendesk config change, or if it needs a change in the codebase. If there will be related commits, please feel free to move into the next available milestone.

#2 Updated by Matt Gold about 3 years ago

Thanks to you both. Given the importance of this, I'd like to request that this be handled as soon as possible, as support emails sent to the current address will not be forwarded to Zendesk. Marilyn is checking the Commons account manually on a regular basis but it would be much preferable to get messages out to Zendesk and into our email inboxes. thank you!

#3 Updated by Raymond Hoh about 3 years ago

Sorry for missing this one!

I logged in to Zendesk and have removed commons@gc.cuny.edu from "Channels / Email / Support addresses".

This should fix the problem and emails should now fallback to support@cunycommons.zendesk.com.

Let me know if this works or not.

#4 Updated by Matt Gold about 3 years ago

  • Status changed from New to Reporter Feedback

Thank you, Ray!!

Marilyn, please test. Thank you!!

#5 Updated by Marilyn Weber about 3 years ago

Tested - works great!

#6 Updated by Boone Gorges about 3 years ago

  • Status changed from Reporter Feedback to Resolved

Thanks, all!

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