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Support #4986

Prepare documentation for Zendesk re web widget

Added by Matt Gold over 3 years ago. Updated about 3 years ago.

Status:
Assigned
Priority name:
Normal
Category name:
ZenDesk
Target version:
Start date:
2015-12-07
Due date:
% Done:

0%

Estimated time:

Description

Per ticket 3660, we will have to use the Zendesk web widget starting Nov 2016. Ray told me that the team did not like that widget due to its lack of customization. Can we use this ticket to prepare a complaint/feature request that I can pass on to Zendesk? Thank you.


Related issues

Related to CUNY Academic Commons - Bug #4985: ZenDesk Feedback Tab is being deprecatedResolved2015-12-07

History

#1 Updated by Boone Gorges over 3 years ago

  • Category name set to ZenDesk
  • Target version set to Not tracked

#2 Updated by Stephen Real about 3 years ago

Sam,
My understanding as that we have kicked the tires on the widget and decided we can live with it. Would you care to guesstimate when you (if it is you) can deliver the documentation?

Ray,
We should make a plan for cutting over to the new interface. We don't have to wait until November, if we have everything ready. What do you think?

#3 Updated by Raymond Hoh about 3 years ago

We should make a plan for cutting over to the new interface. We don't have to wait until November, if we have everything ready.

I've already added the code to the 2.0 milestone, but I can port it back to any 1.9.x milestone once we're ready to. Just let me know when.

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